Website Absa Group Limited (Absa)
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond. We're a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique… read more, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania, and Zambia. Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, South Africa, 2000
Job Summary
Responsible for driving continuous improvement through actionable insights, robust reporting, and effective knowledge management.
This role focuses on transforming data into meaningful information that supports informed decision-making across the call center and related operations.
The specialist works closely with stakeholders and technical teams to design and deliver analysis, dashboards, reports, and data-driven tools.
The role requires strong analytical and problem-solving skills, the ability to manage multiple priorities under tight deadlines, and a proactive approach to identifying opportunities for optimization.
Key responsibilities include structuring and preparing data, building data models and pipelines, and creating visualizations and analysis that enable business users to monitor performance, identify trends, and improve operational efficiency as well as colleague and customer experience.
Job Description
The ideal candidate would be someone with:
Strong background in BI and analytics, with a passion for data-driven decision-making.
Eager to develop data science skills, including predictive modeling and machine learning.
Demonstrates initiative and ownership, proactively identifying opportunities and driving solutions from concept to implementation.
Excellent communication skills to translate data insights into business value.
Education Required:
Bachelor’s Degrees and Advanced Diplomas
Skills Required:
SQL Server & relations databases
Power BI
Python (data wrangling, analysis, visualization, modelling, machine learning, etc.).
Analytical Statistics
Mathematics
Experience Required:
4+ years in a similar environment
Service- or call-center experience beneficial.
Advantageous:
Machine Learning or NLP experience
SQL Server Integration Services experience
Databricks experience
Web development experience
Key accountabilities:
Deep Dive Analytics – Analyze operational and customer interaction data (e.g., call center performance, service efficiency, customer experience and related operations) to identify trends, patterns, and improvement opportunities. Use SQL Server, Power BI, Databricks, Python, and other relevant tools for data extraction, transformation, and visualization.
Analytical Insights – Perform advanced data manipulation and apply analytical, statistical and machine learning techniques to provide insights and recommendations that improve operational performance. Identify opportunities to optimize processes and strategies through technology-driven solutions.
Solutions Development – Design and deliver end-to-end solutions that enable actionable insights and data-driven decision-making. This includes building sustainable dashboards, reports, and visualization tools, as well as developing the underlying data models and pipelines that power them.
Stakeholder Engagement – Work closely with business stakeholders and technical teams to understand requirements and co-create solutions. Collaborate with the team to deliver actionable insights, dashboards, and other data-driven tools that support informed decision-making.
Education
Bachelor`s Degrees and Advanced Diplomas: BMI – Business Management and Informatics
End Date: September 19, 2025
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Apply via company website ( https://www.absa.africa/absaafrica/ ) or