Controller Osmosis Project Customer Service Officer Customer Solutions Agent – CPT DC Manager – Tiger Brands

  • Full Time
  • KwaZulu-Natal
  • Applications have closed

Website DHL Supply Chain

Deutsche Post DHL is the world's largest logistics company, now in over 220 countries and territories worldwide, particularly in sea and air mail. The company delivers over 1.3 billion parcels per year. The company was founded in the United States in 1969 and expanded its service throughout t… read morehe world by the late 1970s. South Africa Head Office, Corner North Reef and Barbara Road , Johannesburg, Gauteng, South Africa

Job Purpose

Manage the daily operation: ensuring that KPI’s are met, zero discrepancies, stock offloaded on time, ensuring productivity and activities are compliant with contractual KPI’s, shrinkage is minimized, MHE’s are allocated, stock integrity on goods received.
Meet and exceed operational service levels and manage labour costs: by achieving of contractual KPI’s, effective utilization of labour within budget, daily volumes and resource plans are aligned, verify and ensure daily activities and goals are achieved. Drive and develop team culture: encourage and reward constructive internal competitiveness to the benefit of the Client, Compliance with statutory and Company Policies and Procedures:
ensure compliance within the Team, Health and Safety, Employment Equity, Labour Relations, Legislative, Environmental issues, monitoring and maintaining a high level of compliance. Delivery of safe, secure, clean and fair work environment for Team members. 

Key areas of responsibility include:

Conduct reworks based on brief given
Reworks quote to be done and submitted to UL Planner to create PO
Upon arrival pictures must be taken of in case of any missing /wet stock and a Seal as proof.
Request Port Health
PO for PH request
Request  STO creation
Counting physical quantity received vs documentation
Tally sheets
Check correct material codes
Scanning loads once STO is created
Check expiry date
Labelling of loads once scanned
Updating of trackers
PO request
RAR updating
Updating of GW time in / out
Filling of containers
Capacity report
Stamping of documentation
Ensure that housekeeping is at the highest standard
Team building and morale management
Ensuring compliance of SOP’s
Responsible for issues relating to Health & Safety and the environment
Maximize accuracy, productivity and space utilization
Translate, analyse and deliver customer needs through effective operations
Ensure daily / weekly workload planning and volume forecasting routines are accomplished
Maintain stock control procedures and continuously review to enable daily reconciliation of theorical and physical stock
Maintain appropriate information / reporting systems to monitor performance on an ongoing basis
Active participation in stock counts i.e., Planning, Preparation and Physical counting of stock
Conduct training and competence assessments for new team members, ensuring that records are kept
Demonstrate respect without compromising on result.Management of staff
Take ownership to deal effectively with queries, requests and complaints
Give support, share knowledge and skills to other team members
Adhere to the sites SHEQ rules and best practices
Ensure that product safety, quality and integrity is not compromised
Report any person’s behaviour that may impact on the safety, quality and integrity of the stored products.
Once PO received, materials are ordered, based on quantities required
WIP and packaging materials to be captured onto SAP locations
The reworked product to be signed off by UL / R&D / Quality Team
Quality Control
Reworks recorded on an Import Rework Tracker daily

DPDHL Core Competencies & Skills

Maintains effective relationships with customers
Develops / Delivers high quality / innovative products, services or solutions
Focuses on customer needs and gains their commitment
Gains management / colleague support to meet customer need
Coordinates efforts and aligns resources to achieve objectives
Regularly reviews and communicates progress against objectives and adjusts as needed
Champions continuous improvement and innovation
Takes responsibility for own decisions and recognizes the contribution of others
Provides candid / regular feedback
Supports the development of others
Inspires others to develop themselves
Conveys a clear sense of personal goals and values
Actively seeks feedback to improve performance
Develops new skills and modifies behaviours based on feedback
Takes personal responsibility for career and development”

Skills/Experience

Computer literacy
Communication skills
Achievement of KPI’s
Achievement of personal goals
Ability  to work within a rapidly changing environment
Deadline driven
Good written and communication skills
Credible and up to date succession plan
Distribution and Logistics knowledge
Customer satisfaction
Ability to influence and negotiate at all levels
Problem solving
Flexibility
Team Development
Security knowledge
Business acumen
Achieve work targets and is willing to take on additional roles / responsibilities
Client and customer needs knowledge
Ability to work under pressure

Qualifications

Matric 
Tertiary Qualification in Logistics – desirable

Languages
 

English verbal and written.

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Apply via company website ( http://www.dhl.co.za/en ) or

 

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