Website Pick n Pay Stores Limited
Pick n Pay Stores Limited, through its subsidiaries and associates, operates in the retail sector on the African continent. Pick n Pay is the quintessential family store focused on the customer. Since 1967 when consumer champion Raymond Ackerman purchased the first few stores, the Ackerman family�… read more�s vision has grown and expanded to now encompass stores in South Africa, Namibia, Botswana, Zambia, Mozambique, Mauritius, Swaziland and Lesotho. Additionally Pick n Pay owns a 49% share of a Zimbabwean supermarket business, TM Supermarkets. Our offer to customers focuses on groceries, clothing and general merchandise, but also includes additional value-added services to cater for our customers’ expectations and evolving needs. To ensure a convenient and accessible shopping experience the Group operates across multiple store formats, both franchised and owned. For the past 5 years the Group’s core focus has been to strengthen its strong South African retail businesses under the Pick n Pay and Boxer brands, while adopting a systematic approach to expanding into adjacent areas, including geographical growth through the African continent. As a major retailer in Africa, the Group strives to address socio-economic challenges through the supply of high-quality, affordable food for all customers, while providing significant employment and economic opportunities across its value chain. The growth and success of Pick n Pay is attributable to 3 basic principles, which form the cornerstone of the business: Consumer sovereignty; Doing good is good business; and maximising business efficiency. Mission We serve With our hearts we create a great place to be With our minds we create an excellent place to shop Values We are passionate about our customers and will fight for their rights We care for, and respect each other We foster personal growth and opportunity We nurture leadership and vision, and reward innovation We live by honesty and integrity We support and participate in our communities We take individual responsibility We are all accountable 101 Rosmead Avenue Cape Town, Western Cape
Manages resources to ensure compliance to standards, regulations and sets plans to achieve targets/deadlines.
Minimum requirements
Matric Grade 12.
Minimum of 2 years in a supervisory position
Previous experience in the Wine/Liquor department or experience in managing a department
Competencies
Achieving results through others
Plan, organize and follow up on activities and plans
Adhere to standards and policies
Customer Orientation
Communication skills – clearly conveying message and actively listening
Business mindedness
Key responsibilities
Merchandising Management
Executes plano guide 100%
Rotates stock as per policy/SOP on sales floor and back up area
Throughout day ensures department merchandising and cleanliness standards are maintained.
Follows standards set down for promotional space
Follows promotions communications’
Ensures back up area standards maintained at all times – all stock represented on floor
Elevates any continuing stock issues to Store Manager
Ensure department follows H&S standards and processes as per SOP.
Understand customer needs and communicate these to demand planning
Systems Management
Gap scanning out of stocks
Identifies, counts, and records out of stocks & over stocks
Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning
Processes IDTs via SAP
Actions reduced to clear on SAP as per SOP
Checks for electronic communications regularly during the working day
Customer Services Management
Handles customer complaints and special customer requests
Advises customers on products
People Management & Development
Evaluates the performance of direct reports against agreed objectives and standards
Reviews staffing requirements and provides input into staff scheduling
Keeps staff informed of new initiatives, store and department performance
Keeps staff motivated
Identifies training needs
Coaches staff and management
Finance & Administration
Ensures that all equipment is properly maintained in effective working order
Ensures that general maintenance standards are met
Follows up and controls departmental expenses
Monitors results and investigates deviations to budget.
Monitors waste, and ensures procedures are adhered to
Closing date: 18 September 2025
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