iMasFinance
Job Purpose:
Provide effective and efficient office, administrative and customer functions in the membership support / client service department. Position is at the iMasFinance Rustenburg Office.
Job Outputs:
Manage front desk & office administration
Day-to-day handling of inbound call queries and inbound email queries
Adherence to policies and procedures
Resolve complaints received and manage customer service experience
Maintain proper tracking of complaints
Provide support to members, manage office, administration and clerical duties
Office supplies & inventory levels; expense and costs record keeping
Transferring of calls, taking of messages timeously and friendly
Maintain and update office register for any items that need register
Assist with managing asset register and records
Ensuring office and front desk health and safety standard are maintained and treat people courteously
Issue paid up letters and submit for approval
Reconsolidation of accounts
Perform document control
Capturing of financial transactions
Preparing of journals for transfers between lines of business
Prepare and process journals
Maintain internal and external relationships including members, colleagues and management
Awareness of operational risks at workplace
Adherence to Credit Policies and avoid Rollbacks
Actions to mitigate risk/fraud
All governance and legislative matters identified, agreed and adhered to
Participate in peer and team learning initiatives
Living the iMasFinance values
Assist Manager with record keeping and administration of all office controllable expenses
Order front office supplies
Keep inventory of stock at optimal levels and manage asset register
Keep updated records of office expenses and costs and report to m
Qualifications:
Grade 12 with Mathematics and Accounting
Office Administration Certificate
Credit Management or book keeping qualification is an advantage
Experience:
2 years’ office administration experience
Worked in a sales and customer service environment
Knowledge of financial services and general financial products
Knowledge and Skills:
Sales environment
Listening skills
Communication skills
Multi-lingual including English
Computer literate (MS office, Outlook & Excel)
Problem solving skills
Team player
Must be able to perform under pressure
Telephone etiquette
Deadline:17th September,2025
Apply via company website ( ) or
imasfinanceco.simplify.hr