Hilton
JOB DESCRIPTION
A Housekeeping Host will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.
What will I be doing?
As Housekeeping Host, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Host will perform the following tasks to the highest standards:
Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
Be a reliable and motivated member of the Housekeeping team
Communicate clearly and constructively with team members in all areas of the hotel to help deliver great brand-unique guest experiences at our hotel.
Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in F&B service and stewarding
Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
Be aware of planned team meetings and learning sessions and attend as required
Show interest in learning something new every day.
Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day
Volunteer to participate in company campaigns like Travel with Purpose or TM committees
Execute duties as assigned by the Hotel Leadership team
Be open to acquiring new knowledge and skills in areas such as guest service, stewarding, kitchen or maintenance to be able to provide support to these departments where required, and at the same time improve chances of a faster career progression
Execute cleaning duties as assigned with maximum levels of skill, knowledge, commitment and efficiency.
Be familiar with our CleanStay standards and procedures and dutifully apply them
Organise your assigned ‘work area’ to be able to execute assigned housekeeping tasks effectively & efficiently, to the required CleanStay, brand and hotel standards
Take time to be a great host and engage with guests in public areas such as corridors, elevators, in front of guest rooms etc. Greet friendly and with a smile on your face, do a bit of small talk, ask for their feedback and enquire what you and your colleagues can do to make their guest experience an even better one
What are we looking for?
A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:
Planning and organizing
Good oral and written communication
Previous experience in Laundry
Good interpersonal skills
Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
Committed to delivering a high level of customer service
Excellent standards of clean
It is advantageous in this position if you demonstrate the following capabilities and advantages:
Ability to work in a team
Excellent attention to detail
Positive Attitude
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