Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
Job Overview:
Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.
Job Responsibilities:
Providing excellent customer service, with customers issue being resolved first time around.
Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
Build rapport with customers, get to know their individual needs and put their interests first.
Excellent time management skills
Convert incoming customer service calls into sales.
Explain to customers the offer and the product benefits.
Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
Building great rapport with your clients, to ensure there is a trust level built.
Act as a brand ambassador of our client
Job Required Requirements:
Grade 12 or a NQF 4 Equivalent
Outbound/ Inbound sales experience (local / international)
Minimum 12 months sales + 12 months customer service
Recent 1-year unbroken tenure
Resides within a 30 KM radius from the office.
Skills Required:
Excellent verbal communication
Soft Skills
Sales Ability (comfortable with handling objections, building rapport, needs analysis)
A solid background in targeted customer service.
A driven mindset and a love for hitting targets.
Attention to detail, so the conversation is correctly captured and actioned.
Customer centricity
Ability to multitask.
Preferred Skills:
Advanced sales/upselling or retentions experience.
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