Website MTN
MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital servi… read moreces to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers’ present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients’ lives a whole lot brighter, as we lead the delivery of a "bold, new Digital World”. MTN Group Limited Innovation Centre 216 14th Avenue Fairlands
Job Description
Strategy Development and Implementation
Drive the effective implementation of MTN SA’s Regional Sales Operations strategy, with emphasis on client experience (internal and external), ensuring maximum effectiveness, profitability, and customer experience, loyalty, and retention
Provide direction, structure, business plans and support and ensure these are in line with the overall MTN strategy, divisional goals, and market needs and requirements
Identify required resources, personnel and funding to achieve the divisional goals
Governance
Adhoc, operational and tactical meeting
Set up / participate in adhoc and operational meetings
Participate and provide input into tactical meetings
Report at process and functional level
Escalations
Manage and resolve escalations that have impact on critical path of service delivery
Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
Manage and provide solutions to issues that require formal resolution
Consumer Business Operational
Set up and manage project status meetings
Review and identify key risks, issues, and dependencies and set mitigation actions
Manage budgets
Sign off / make decisions regarding operational changes
Consumer Business Tactical
Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the General Manager, Mass and Youth segment;
Provide input into the review of all projects initiated
Review key risks, issues, and dependencies and set mitigation actions
Manage budget
Performance
Review the team’s performance against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced team performance
Create and monitor plan for continuous improvement
Reporting
Report on a monthly and quarterly basis to management relating to the Mass and Youth segment customer base and progress made within the CVM sub-division, in accordance with the measurement metrics set by the organisation
Report on an ad hoc basis on specific projects as and when necessary
Budgets
Manage, monitor and control the budgetary needs of the sub-division in line with business objectives
Manage project or initiative budgets in line with business objectives
Operational Delivery
Regional Sales Operations Management
Drive the implementation of the Direct and Indirect regional sales strategy for MTN SA, ensuring that constant and clear communication cascades into all required positions and initiates action aligned to strategy objectives and overall strategy achievement;
Drive the implementation and execution of the regional sales strategy aligned an FMCG model based on regionalisation of sales and distribution including operational and business targets (planning, routing, and monitoring);
Make recommendations as and when required pertaining to tactics for increasing the MTN SA’s market share to GM Sales & GM Segments;
Using Regional Sales Operations performance data analyse trends pertaining to the effectiveness of operations, and benchmark predicted performance. Compare predicted and actual operations performance, and make further recommendations pertaining to business development and sales enhancement in order to maximise performance;
Work closely with the Regional Sales Managers to ensure the organisation’s Direct and Indirect Channels, and Corporate sales targets are achieved, identifying potential bottlenecks and ensuring mitigation actions are in place to resolve them;
Take ownership for ensuring the development of a customer-centric orientation amongst the Direct and Indirect Channels & Corporate sales staff, leading to improved customer experience, loyalty and retention;
With a deep knowledge and understanding of Regional Sales Operations, give specialised input into organisational activities, which impact Regional Operations, ensuring that the focus remains on customer-centricity and maximising sales performance;
Provide insight into corrective actions if necessary, and effectively manage non-compliance;
Drive the implementation enabling technologies, including CRM, to field sales teams;
Monitor MTN SA’s compliance with required standards for maintaining CRM data. Work closely with sales management to optimise the effectiveness of MTN SA’s sales technology investments;
Work closely with the product development group to suggest product/device/service refinements based on inputs from customers;
Coordinate the execution of Regional Sales Operations’ work programs and plans in accordance with the Regional Sales strategy and the over-arching MTN SA strategy;
Develop and drive the implementation of the Regional Sales Operations’ framework;
Work closely with sales management to inspect sales process quality and prioritise opportunities for improvement and assist sales management in understanding process bottlenecks and inconsistencies;
Facilitate an organisation of continuous process improvement;
Keep abreast of local and global best practices and make recommendations on how this impacts the sales division’s role;
Ensure that all Regional Sales Operations actions and targets are aligned to, and support the overall strategy of Direct and Indirect Sales Channels;
Monitor the sales performance per region, per segment and channel, to identify underperformance and to develop mitigation plans or, if required, drive change of regional strategy;
Drive revenue growth, market share and profitability, through the effective coordination between the regions and the channels, in order to optimize sales and market coverage;
Qualifications
Education:
Minimum of 4 year tertiary qualification
Masters advantageous
Fluent in English
Experience:
Min 7 years of relevant work experience in a global / multinational business environment (understanding of emerging and mature markets advantageous)
Manager track record of 5 years or more, with at least 3 years in relevant sector/industry
Experience in leading change / transformation (marketing) at an operational level advantageous
Experience in continuous improvement through the implementation of best practices
Worked across diverse cultures and geographies advantageous
Apply Before 09/25/2025
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