Client Success Manager Operations Manager

  • Full Time
  • KwaZulu-Natal
  • Applications have closed

Website Adcorp Holdings Limited

Adcorp is the workplace solutions provider that seeks new ways to shape markets, economies and our shared future, by offering a wide range of diverse talent management solutions across a vast spectrum of industry sectors, job types, and geographic regions. Adcorp Head Office @ Nicolway Bryanston Cnr William Nicol and Wedgewood link, Bryanston, Johannesburg, Gauteng 2021, ZA

Job Description:

To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules

Minimum Requirements:

Experience:

Up to 3 years supervisory or HR generalist experience and managing team
TES experience preferred
Shift work Warehouse/ manufacturing, quality control.

Education: 

Grade 12
Degree in Business, HR or related field (preferred, not mandatory

Additional Requirements:

N/A

Roles and Responsibilities:

Overall accountability for effective and efficient admin and payroll management; Ensure that Client Success teams adhere to payroll procedures and deadlines;
Checking, verification and approval of preextract reports from Payroll; Ensure correct job requisition is received from the Client;
Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre;
Establish a relationship with the Resource Centre;
Provide feedback to Resource Centre on candidates supplied;
Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures;
Ensure that Assignees are briefed regarding transport arrangements, address, times etc;
Arrange and control recruitment of assignees as backup and or replacement staff when required according to contract requirements;
Responsible for reporting on daily fill rate to the client and Operations Executive; Forecast and plan for peak and seasonal labour requirements;
Induction of employees;
Ensure that protective equipment and related documentation is issued
Coordinate transportation for assignees and obtain approval from the client; Ensure that pay slips are distributed to assignees;
Ensuring the integrity of data on the payroll system;
Compile and deliver accurate reports as per client requirements; Ensure a complete record of all staff on site at all times;
Ensure that shifts are fully staffed as per client requirements; Monitor and manage assignee time keeping;
Ensure compliance with all regulatory and legislative requirements, SOP’s and corporate governance;
Responsible for the implementation and maintenance of client Service Level Agreements;
Establish and maintain relationships with key client management contacts; Attend client meetings and conduct regular client visits;
Develop awareness of client future business needs, identify potential opportunities and communicate;
Responsible for ensuring ontime and accurate invoice delivery to clients;
Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved;
Analyse weekly stats per responsible client;
Coach and mentor assignees;
Manage teams and disciplinary issues;
Manage disciplinary enquiries, CCMA cases, LR activities etc; Escalate potential labour risks;
Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;
Drive transformation within team;
Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported;
Ensure team members are appropriately trained and developed;
Responsible for arranging, controlling and overseeing the training of assignees

End Date: September 26, 2025

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