Rand Mutual – RMA
Description
THE JOB AT A GLANCE
As the Pension Team Leader, you will report into the Welfare and Pensions Manager.
You will oversee and coordinate the pension administration team to ensure accurate, efficient processing and compliant management of pension benefits under the Compensation for Occupational Injuries and Diseases Act (COIDA) and Value-Added Products pension benefits for injured workers, widows, and children.
Your role requires leadership, technical expertise in pension fund administration and strong stakeholder engagement to maintain service excellence for beneficiaries and regulatory compliance.
WHAT WILL YOU DO?
Team Supervision & Workflow Management
Lead, supervise and mentor the pensions administration team
Allocate and monitor workloads to ensure service level agreements (SLAs) are met, assign tasks, oversee performance and ensure deadlines are achieved
Work closely with finance and medical management teams to ensure aligned and integrated processes
Prepare reports for management and contribute to audits and regulatory compliance
Conduct team meetings and training sessions to enhance compliance and service delivery.
Pension Administration Oversight
Review and approve pension calculations, reconciliations and benefit schedules
Ensure accurate processing of pension annuity payments (disability, widow and child pensions)
Verify calculations and documentation before approvals
Liaise with pensioners, beneficiaries and other stakeholders to resolve escalated queries professionally.
Compliance & Quality Control
Ensure compliance with relevant legislation, including the Pension Funds Act, COIDA and other applicable compensation laws and internal polices
Conduct regular audits to minimize errors in pension payments
Maintain up-to-date knowledge of legislative changes affecting pensions.
Customer Service & Stakeholder Engagement
Handle complex pensioner inquiries and complaints
Liaise with pensioners, employers and government bodies as needed
Ensure a high standard of service delivery to pension beneficiaries.
Reporting & Process Improvement
Generate performance reports on payment accuracy, turnaround times and team productivity
Identify inefficiencies and propose improvements in pension administration processes
Assist the Welfare and Pensions Manager in implementing best practices
Drive continuous process improvements and efficiencies within the pensions management.
Requirements
WHAT YOU’LL BRING TO THE TABLE
Qualifications and Experience
Grade 12 qualification/Matric Certificate
RE1 (Regulatory Examination 1) Certificate
Bachelor’s degree in finance, Accounting, Business Administration or related field
5 or more years’ experience in pension or employee benefits administration
Minimum of 3 years’ experience in pensions administration, preferably under COIDA
Previous supervisory/team leadership experience is advantageous
Skills & Competencies
Strong leadership and people management skills- ability to motivate and guide a team
Financial acumen – understanding of annuity payments and payroll systems
In-depth understanding of pension fund processes, policies, and compliance requirements
Analytical and numerical skills with attention to detail
Excellent communication and stakeholder engagement abilities
Ability to manage pressure, deadlines, and multiple priorities
Proficiency in pension administration systems and MS Office Suite (Excel, Word, Outlook).
Personal Attributes
Integrity and ethical conduct
Empathy and sensitivity when dealing with pensioners and beneficiaries
Problem-solving and decision-making ability
Service-oriented mindset with focus on quality and efficiency.
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