Website MTN
MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital servi… read moreces to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers’ present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients’ lives a whole lot brighter, as we lead the delivery of a "bold, new Digital World”. MTN Group Limited Innovation Centre 216 14th Avenue Fairlands
Job Description
Global influences, environmental / industry demands, organisational mission, etc.)
Responsibilities
Consumer satisfaction.
In branded store:
accountable for cash and stock
accountable for sales and meeting sales targets
accountable for stock shortages
Provide consumer advice and education / share product knowledge
Manage stock in store:
Management of shortages.
Obsolescence
Promotional stock merchandising
Manage operations in store:
Warranties
Customer cell phone repairs (where applicable)
Returns
OBF’s
Identify issues and resolve
Communication, in outlet, and with MTN
Maintain company’s policies and procedures.
Manage and account for all cash.
Conduct actual system transactions eg. activations, suspensions, migrations etc.
Relevant paperwork and documentation.
General Customer services: turnaround time, queuing time, accuracy, and productivity.
Supervisory / Leadership / Managerial Complexity: None
Role Complexity: Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this
would be additional complexity that should not be inherent in this position, but the incumbent has responsibility for.
Example HR Managers having to manage an IT function.
Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.
Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.
Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
Collaboration: Refers to formal and informal relationships
Responsibility towards:
who are they and what do they receive from the incumbent
direct reports,
matrix reports,
key customers,
key suppliers,
relations, etc.
Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of
freedom in decision-making.
Can make decisions within prescribed criteria.
Authorities:
As per delegated authority.
Qualifications
Education:
Minimum of 1 year diploma (May vary in accordance with specific country Opco qualification standards)
Fluent in English and language of country preferable
Experience:
Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
Experience working in a small to medium organization
Apply Before 09/25/2025
go to method of application »
Apply via company website ( http://www.mtn.com ) or