Website CHEP
Founded in Australia in 1945, CHEP is a leading provider of pallet and container pooling services for the Aerospace, Automotive, Chemical, Consumer Goods, Fresh Food and Manufacturing industries. CHEP provides equipment pooling which is the shared use of high quality standard pallets and co… read morentainers by multiple customers. Pooling is a strategic business option for companies that wish to reduce capital expenditures and improve supply chain operations CHEP offers outstanding, environmentally friendly logistics solutions to customers to help protect their products as they move through the supply chain, by combining superior technology, decades of experience and an unmatched asset base. CHEP has more than 12,500 employees, serving 500,000 customer touch points from offices in over 50 countries. CHEP and our employees have a long standing commitment to the communities that we live and work in and are proud to provide financial assistance and employee volunteers through local programs. CHEP is a member of the Australian-based Brambles Group. Brambles is a supply-chain logistics company operating in more than 50 countries, primarily through the CHEP and IFCO brands. The Group specialises in the pooling of unit-load equipment and associated services, focusing on the outsourced management of pallets, crates and containers. 7 Westville Rd Westville, KwaZulu-Natal, 3630, ZA
Position Purpose:
Reporting to the Customer Contact Supervisor, the successful applicant will provide a support service for customers in the area. This role is integral as it is the first point of contact for the customer. This role is to assist CHEP in building and maintain solid relationships with the customer base.
Responsibilities include:
Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
Customer account reconciliations
Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager
Identification and Investigation of credit equipment balances
Analysis and resolution of suspended movements
Investigate and resolve queries from the business & customers
Follow up with customer and business to ensure the recommendations are adhered
Accurate processing of client requests on company support systems
Electronic System Support to local client base
Manage and support the helpdesk function (if applicable)
General office administration such as switchboard, filing and other duties
Participate in Team Projects
Serve as backup for TEMS and other staff within the team at customer sites
Ensue that SLA/CX milestones and targets are adhered to.
Support with reporting on cases/tasks for the team.
Assist in any other task as delegated by management.
Qualifications
Essential: Matric & a Diploma
Preferably studying towards a business-related degree.
Manual Drivers Licence
Experience
3-5 years Basic Accounts & Reconciliation, including general office duties
3 years Customer Service Experience
Skills and Knowledge
Analytical Skills
Excellent communication skills at all levels
Knowledge of Sales Forces, MyChep and EDI would be an advantage; proficiency in Word & Excel is preferable.
Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.
Apply via company website ( http://global.chep.com ) or
brambles.wd5.myworkdayjobs.com