Website Hollard Insurance
All right, all right – let’s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal… read more to us. http://www.hollard.co.za Impressum The Hollard Insurance Co. Ltd (Reg No 1952/003004/06) is an Authorised Financial Services Provider. Hollard Life Assurance Co. Ltd (Reg No 1993/001405/06) is an Authorised Financial Services Provider. Hollard Investment Managers Pty Ltd (Reg No 1997/001696/07) is an Authorised Financial Services Provider. Specialties Funeral insurance, Life insurance, Hospital Cash Back Plan insurance, Motor Xtender vehicle warranty insurance, Pay As You Drive usage-based car insurance, Motor and Household insurance, and Parnership philosophy – Flexible approach 22 Oxford Road, Parktown, Johannesburg
Job Purpose:
To coordinate and administer the scheduling of internal loss adjusters for non-motor claims assessments, ensuring efficient appointment management, accurate data capture, and seamless communication between loss adjusters, clients, brokers and service providers. This role is pivotal in driving operational efficiency, reducing turnaround times, and supporting the broader loss adjusting strategy.
Key Responsibilities:
Scheduling & Coordination
Manage daily scheduling of internal loss adjusters across regions, ensuring optimal allocation based on geography, claim type, and urgency.
Implement rules-based automation for scheduling where feasible to reduce manual intervention.
Confirm appointments with clients, brokers and service providers, ensuring all logistics are in place.
Administrative Support
Capture and update assessment details in the line-of-business systems, including financials, documentation, and loss adjuster feedback.
Monitor SLA adherence and escalate delays or outstanding documentation to relevant stakeholders.
Maintain accurate records of assessments, communications, and client interactions.
Customer & Stakeholder Engagement
Serve as the first point of contact for claims department, clients and brokers regarding scheduling queries.
Ensure courteous, professional, and timely communication with all stakeholders.
Provide feedback loops to loss adjusters, service providers, and claims teams to ensure alignment and service excellence.
Process & Compliance
Follow standard operating procedures (SOPs) for scheduling, assessment intake, and documentation management.
Support the development and refinement of SOPs in collaboration with the Loss
Adjusting Manager and Claims Governance team.
Assist in preparing reports and dashboards for operational reviews and audits.
System & Data Management
Work with platforms like SPM and Codeplex to manage appointments, load reports, and track progress.
Support integration efforts between scheduling systems and claims platforms to ensure data consistency and reduce duplication.
Required Knowledge and Experience
3 years short term insurance experience.
3 years experience in non-motor Claims.
Skills
Strong organizational and time management skills.
Excellent communication and interpersonal abilities.
Ability to work under pressure and manage multiple priorities.
Attention to detail and accuracy in data entry.
Collaborative mindset with a service-oriented approach.
Basic business ethics and financial principles related to claims
Change management
Negotiation skills
Knowledge
Familiarity with non-motor claims processes (e.g., building, fire, contents, tender) is advantageous.
Proficiency in Microsoft Office and claims management systems ( e.g. SPM, Codeplex. TCS, Sapiens, 4-Sure etc.).
Educational Requirements
Matric
Relevant administrative or insurance re-elated qualification
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