Website BCE Foodservice Equipment
BCE Foodservice Equipment (Pty) is a leading supplier of kitchen utensils, industrial cookware and commercial kitchen appliances to the foodservice industry in Africa. BCE Foodservice Equipment was founded in 1987 and established a reputation for exceptional service and superior quality products…. read more BCE has built on its reputation as Southern Africa’s leading supplier of kitchen utensils, industrial cookware and commercial kitchen appliances by expanding into the African Continent and Indian Ocean Islands. We carry a range of more than 6,000 products, all of which are best of breed and sourced from reputable local and international suppliers. Our head office is based in Johannesburg with branches in both Cape Town, Durban as well as a full showroom and warehouse in Lagos, Nigeria. In our Johannesburg branch we have the largest showroom of its kind in Africa, where potential buyers are able to view our product range in its unpacked state, replicating our product range found in our comprehensive catalogue.
Duties And Responsibilities Will Include, But Will Not Be Limited To:
Provide expert technical support to internal and external customers, diagnosing issues and offering solutions.
Ensure technicians complete all jobs within the designated time frame, optimising workflow and maintaining service centre productivity.
Responsible for job allocation and job flow in the service centre, including job scheduling.
Engage in thorough troubleshooting and assist technicians and customers with solutions
Training and coaching of technicians.
Offer suggestions for the performance evaluation of technicians.
Ensure quality checks are performed on all repaired equipment, maintaining the highest standards of service.
Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions, and recommendations.
Ensure the adequate maintenance of tools, equipment and other materials in the Service Centre.
Ensure that all OHS procedures are followed and that all tools and equipment is handled with proficiency and with the necessary respect
Respond to customer requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate and customer satisfaction is achieved.
Assist with administrative tasks related to job cards, call-outs, and customer communication, maintaining accurate records.
Repair or replace broken or malfunctioning components of machinery or equipment.
Disassemble machinery or equipment to remove parts and make repairs.
Observe and test the operation of machinery or equipment and diagnose malfunctions, using voltmeters and other testing devices.
Reassemble equipment after completion of inspections, testing, or repairs.
Clean, lubricate, or adjust parts, equipment, or machinery.
Examine parts for defects, such as breakage or excessive wear.
Test newly repaired machinery or equipment to verify the adequacy of repairs.
Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions, and recommendations.
Record parts or materials used and order or requisition new parts or materials as necessary.
Ensure excellence in customer service delivery through meticulously following procedures/processes.
Ensure the correct documentation is in place and accurately completed before repairs are done.
Work standby and overtime, when required to do so.
Other duties as assigned.
Minimum Requirements:
Grade 12
Relevant technical qualification – electrical/mechanical
Technical (workshop and repairs) experience of 3+ years which includes repairs, assembly of equipment, quotations on parts and the likes
Driver’s License
PC literate (SAP, Excel, Word, e-mail)
Apply via company website ( N / A ) or
bcecoza.simplify.hr