Website BCX
BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca… read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business. We pride ourselves on being Africa’s premier end-to-end digital solutions partner, providing the world’s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa’s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe. Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.
Core Description
Ensure that all customer contract Schedules (incl. Service Level Agreements) are strategically conceptualised, formulated, negotiated, agreed and drafted in such a way that it optimally grows both Telkom’s customer base and revenue and achieve enhanced product offerings and optimal customer satisfaction. Responding to RFx and tenders as part of pre-sales support.
Key Deliverables / Primary Functions
Manage and facilitate all customer contract requests.
Develop and draft contract Schedules and Service Level Methodologies for use in customer specific solutions as well as standardized products and services.
Maintain Contract/SLA related Standards, Policies and Procedures used within the BCX Group.
Provide high-level support to pre-sales teams in order to satisfy customer needs.
Negotiate contracts in order to agree best possible deal, SLA, solution and pricing.
Build strategic relationships with all stakeholders (internal and external).
Provide high level contracting and SLA support to the BCX organisation.
Create Breach, Service Level and Service Credit risk awareness within the BCX organisation.
Engage with external and internal customers.
Perform/facilitate ad-hoc Contract/SLA training and sensitisation sessions.
Perform analyses/ specialist studies to keep up to date with market requirements and new trends.
Standardise Contracts within the BCX Group.
Respond to RF”X”/Tenders and unsolicited proposals.
Upload contracts into ECM system and maintain contract metadata.
Manage customer contract requests and provide contract management reporting.
Core Functional Skills & Knowledge
Contract Management
Professionalism
Time & Priority Management
Business Negotiation
Relationship Building
Punctuality
Contract Risk Management
Core Behavioural Competencies
Developing and implementing account plan or strategy
People / Team Leadership
Decision Making
Meeting customer expectations
Communication and Impact
Job Match
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Paralegal / Commerce
OR NQF 4: Grade 12
Additional Qualification preferred or advantage
Experience
5 years of experience. The experience must include relevant exposure to the ICT sector.
or
If the highest qualification is grade 12, 7 years of experience. The experience must include relevant exposure to the ICT sector.
Certifications
None
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Interact with similar levels, Executive Levels and various stakeholders within BCX and customers
Special Requirements/ Employment Condition
Valid Drivers license
Workplace/Physical Requirements
Non-Billable
Hybrid Remote Worker
Apply via company website ( http://www.bcx.co.za ) or
careers.bcx.co.za