Business Development Manager – Kwa-Zulu Natal Product Support Agent – Cape Town Head of Customer Experience

  • Full Time
  • KwaZulu-Natal
  • Applications have closed

Website Tracker Connect (Pty) Ltd

Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the… read more last 20 years. Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM’s), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation. Today, Tracker is data – how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker’s ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world. At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities. Our core values are: • We each take responsibility • We live service excellence • We all pull together • We each show respect • We are committed to transformation • We all make a plan Darrenwood, Gauteng

Introduction

An ideal candidate for the Business Development Manager role is a proactive, results-driven professional with strong hunting sales acumen and negotiation skills, particularly in the enterprise B2B sector. They excel at identifying and pursuing new business opportunities, developing a robust pipeline through cold calling, networking, and lead generation to secure sales meetings. With excellent communication and presentation skills, they can effectively demonstrate products and tailor solutions to meet client needs while negotiating contracts to maximise profitability and ensuring a seamless onboarding process. This self-motivated, customer-centric individual thrives in both independent and team settings, adapting well to a fast-paced sales environment. Their strong networking and relationship-building abilities help foster lasting client connections, while their resilience and focus on results drive business success. They maintain accurate sales records, regularly update CRM systems, and prepare detailed sales reports, tracking performance metrics and adjusting strategies as necessary while contributing valuable insights on industry trends and competition to enhance overall business development.

Job description
New Business Sales Acquisition 

Identify and pursue new business opportunities within the enterprise B2B sector.
Develop and maintain a pipeline of prospective clients.
Conduct cold calling, networking, and lead generation to secure sales meetings.
Present and demonstrate products/services to potential clients.
Customize sales solutions to meet client needs and close deals.
Negotiate contracts and agreements to maximize profitability.
Ensure a seamless onboarding process for new clients.

Client Relationship Management 

Build and maintain strong relationships with new clients.
Provide exceptional after-sales support and ensure client satisfaction with all new customers.
Develop strategic account plans to drive long-term business growth.
Identify upselling and cross-selling opportunities within existing new accounts that were signed up.
Act as the primary point of contact for key clients.

Reporting and Sales Performance Tracking 

Maintain accurate sales records and update CRM systems regularly.
Prepare weekly and monthly sales reports for management.
Track key performance metrics, including revenue targets and client acquisition rates.
Analyse sales trends and adjust strategies accordingly.

Industry and Market Research 

Stay informed about industry trends, market changes, and competitor activity.
Attend industry events, networking functions, and trade shows.
Provide feedback to marketing and product development teams on client needs.
Contribute to the overall business development strategy.

Minimum requirements
Qualifications:

Degree or Diploma in Marketing, or Business (required)

Training & Certifications:

Sales and product training
CRM software proficiency (preferred)
Negotiation and persuasion training

Experience:

10 – 15 years’ experience in B2B sales, preferably in enterprise solutions
Proven track record of meeting or exceeding sales targets
Strong knowledge of sales strategies and techniques
Experience using CRM tools for sales tracking

go to method of application »

Apply via company website ( http://careers.tracker.co.za ) or

 

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