Website First Technology
First Technology, established in 1983, is a wholly owned subsidiary of the First Technology Group (FTG), with branches in every major business area in South Africa. This allows us to provide our customers with the same comprehensive range and level of service excellence, regardless of where their bu… read moresiness operations are located. First Technology is structured to give all our customers access to a consistent range of managed technology solutions and services around the country. These include: Managed Solutions: • Storage • Virtualisation • WAN Optimisation Additional Solutions: • Microsoft Services • Software Asset Management • Mobile Device Management • Technical Services • Infrastructure • Converged Communications and PBax systems • Networking Services • Cloud Services • Managed Print Services • IT Rental Finance Our Team – We maintain one of the largest teams of expert technical personnel in the country. Many of our engineers have internationally recognised qualifications to ensure we exceed our service level agreements. Our team is dedicated to providing innovative solutions that are focused on your needs and expectations whilst ensuring a good return on investment, allowing you to focus on your core business more effectively. Our Partners – Our internal resources are supplemented with strategically selected business partners and vendors. Our tailored solutions are backed up with business partners and vendors of the highest calibre. 1st Floor, Block D, The Estuaries Century Avenue, Century City, 7441
Job Description
An Onsite Mid-Tier Engineer who carries out their support function at a client premises, has a unique, yet critical role to play in our Professional Services team. This position requires a variety of skills and applied patience. Onsite Mid-Tier Engineer is required to support multiple, different, and forever changing environments. Communication (both verbally and written) needs to be excellent, empathy, and the ability to manage expectations effectively are sought after characteristics. This function is ‘fast paced’ and often measured on the ability of an individual to work within a growing team of varied skill sets. A successful Onsite Mid-Tier Engineer will have the ability to turn a disgruntled user into a satisfied one by consistently providing good turnaround times in resolution and first time fixes.
EXPECTATIONS:
Excellent communication (both written and verbal)
Ability to be self-managed and work independently, or part of a team
Ability to manage End User frustrations effectively, and exercise the patience needed to communicate to End Users who may often be unhappy
Ability to follow predefined procedures and escalate timeously to the OPS Manager where required
Ability to meet deadlines and complete tasks within SLA timeframes
Ability to use knowledge base resources to resolve problems
Good attitude towards work and colleagues
Consistent, prompt delivery in often common or repetitive tasks
Punctuality when keeping appointments and awareness of written tone
Be prepared to perform overtime work and after hours support required
JOB DESCRIPTION:
Good Active Directory skills – required for the administration of user accounts and passwords
Strong understanding of user hardware and software
Strong troubleshooting and fault finding skills with proven methodology – must be able to troubleshoot problems telephonically with minimal assistance
Strong Desktop operating system knowledge and troubleshooting
Strong Office automation skill and knowledge
Create new Incidents, Troubleshoot, and show descriptive steps taken to resolve
Installing and troubleshooting Microsoft Outlook usability issues along with general connectivity to the internet
Good understanding of Microsoft Exchange or O365/MFA, Azure and general mail requirements
Be abreast of technology changes and be able to motivate technology changes to the Client where necessary
The ability to quickly identify and remediate networking problems within the LAN, WLAN
The ability to troubleshoot Firewalls, Routers, Switches and AP’s
An understanding of Network security including industry best practices.
Ability to form customer relationships remotely
Ability to write accurate and descriptive fault reports when required
Ability to provide support to multiple Customer environments which often involve an ever changing IT landscape
Qualifications and Education Requirements
Grade 12 – Required
A+ and N+ – Required
Microsoft 365 Certified: Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Azure Administrator
Bachelor’s Degree in Computer Science or Information Technology Diploma – Beneficial
Apply via company website ( http://www.firsttech.co.za ) or
firsttech.simplify.hr