MiWay Insurance Limited
What will you do?
Responsible for contacting clients according to specified campaigns and scripts to query outstanding payments and escalate to the next level of collection if required. May provide customers with essential and information regarding products and services.
Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.
Minimum Qualification Required
Regulatory Exam (RE 5)
Commercial FAIS credits
Matric / NQF 4
Minimum Experience
Minimum 3 years Business / Commercial Insurance background
3 years Inbound/Outbound call centre experience.
Multimark III proficient
Deliverables include, but will not be limited to
Consistently writing R125 0000 GWP plus a month
Consistently achieving a Lead – Quote conversion rate above 65%
Consistently achieving a Quote – Sale conversion rate above 35%
Achieve minimum quality score of 90%
Data accuracy score of 90%
Competencies Required
Self-managed
Good performance track record
Well spoken
Active listening skills
Self-motivated
Good Time and Attendance record
Quality orientated with great track record
Must be highly proficient in dealing with clients at all levels
Professional
Ability to multi-task and cope under pressure
Team player
Problem analysis and problem solving
Apply via company website ( ) or
careers.sanlamcloud.co.za