Website Absa Group Limited (Absa)
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond. We're a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique… read more, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania, and Zambia. Absa Towers West, 15 Troye Street, Johannesburg, Gauteng, South Africa, 2000
Job Summary
Act as the single point of contact & lead for identified vendors & OR; clients & OR; specific teams identified within the vendor & or client to ensure the successful, optimal, commercially viable & sustainable delivery of technical products & services to our organization / the client organization.
Job Description
Service Management
Provide ongoing support in the requirements analysis & business capability review processes pre-during & post contract negotiation
Leverage expertise in technology, the client & our own business areas to support solution design processes
Gain deep expertise in the technical solutions to successfully manage MSP / client delivery to business
Implement routines & processes to consistently evaluate solution requirements & evolve / inform the evolution of products & services required
Provide input into feasibilities and business cases
Work as part of integrated delivery teams to manage the implementation of project / program roadmaps associated with the managed services partnership
Lead all project / program & relationship management routines for the managed service partnership
Ensure the successful implementation of all products & services across the partnership
Work with internal / external clients to clearly articulate & define Service Level Agreements for the assigned area of focus
Implement clear monitoring & project / program and service management routines (meetings, design forums, change forums, application support, application maintenance, application security, pre-prod & production implementations & monitoring, incident management, quality management, problem management, reporting, infrastructure monitoring (e.g. networks) etc.)
Ensure ongoing monitoring & performance reviews and associated reporting to client (internal / external)
Leverage ongoing monitoring & performance to ensure uninterrupted business operations & proactive issue identification & resolution for a specific business area
Hold the ‘one stop shop’ accountability for reliable, resilient & effective service provision for the product / service area
Design, implement & lead problem & incident management processes (in cases of) for the defined product / service area
Leverage service monitoring data & analytics to provide recommendations for a more successful & evolving partnership
Stay ahead of the curve on managed services & technology product / service trends and leading practices & apply these for the benefit of the partnership
Vendor / Client identification & Negotiation
Understand the MS landscape & environment & leverage knowledge & expertise gained to make recommendations for future partnerships & partnership improvements
Identify & communicate opportunities for managed services partnership enhancements (commercial viability)
Support commercial negotiations (e.g. participate in negotiations, providing supporting information & data analytics etc.)
Act as the single point of contact for MSP’s for defined product / service area & communicate / guide them on strategy & requirements alignment, changes, challenges, and or issue resolution etc.
Ensure the implementation of effective relationship & communication management routines that enable successful service provision to or by the organization
Support the onboarding process for customers & or MSPs & ensure the environment is conducive to partnership service provision (everything is in place in the physical / other environment)
Ensure partnership delivery on all parameters – ensuring we obtain value from the partnership
People
Manage the capacity planning & resource management processes & tools ensuring the right number of resources (ABSA & Service Side) to deliver uninterrupted services across the estate
Support the capability development across the partnership (clients and or MSP’s) & continuously cascade relevant business / technical information for the enhanced delivery of products & services
Leverage coaching expertise in all activity to drive a higher quality design and deployment of technical products and services by MSP’s or as an MSP provider
Financial & Vendor Management, Risk & Governance
Ensure the partnership delivers on targets and objectives (sustainably / ALWAYS!)
Deliver on all contract requirements (as client & OR; MSP) to ensure sustainable and viable partnerships always
Apply the organization risk & governance frameworks for all contracts & services provision
Ensure product / services alignment to all Tech (CSO, CTO etc.) guidelines and frameworks and are in compliance with all internal policy & external regulatory requirements
Lead the input requirements for all internal / external audits related to managed services provision & or receipt
Deliver on time & on budget (always)
Education
Bachelor’s Degree: Information Technology
End Date: September 27, 2025
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Apply via company website ( https://www.absa.africa/absaafrica/ ) or