Website MORE Family Collection
MORE Family Collection is a diversified private business, specializing in the Southern African tourism industry. Our reach within the industry spans the hospitality sector (MORE Family Collection of Lodges, Hotels, & Residences); the travel service sector (MORE Family Concierge); and the training/ h… read moreuman development sector (MORE Campus & MORE Field Guide College). Our non-profit arms through which we deliver our corporate social and environmental responsibilities are More Community Foundation (operating within communities surrounding our properties and Support Office in South Africa and Zimbabwe), and Nakavango Conservation Programme (based at Stanley & Livingstone in Victoria Falls, Zimbabwe). MORE Family Collection of Lodges, Hotels & Residences: MORE Family Collection owns and manages a collection of luxury safari lodges, boutique hotels, and exclusive-use residences in some of Southern Africa’s most popular tourism destinations (including Sabi Sand Reserve, Kruger National Park, Thornybush Nature Reserve, Cape Town and Victoria Falls).
KEY FOCUS AREAS
Housekeeping Service
Ensure all guest rooms are cleaned and prepared, maintain cleanliness of all vacant rooms on a daily basis to the property and company standard.
Ensure spring cleaning of guest rooms when required.
Ensure room fresheners are performed to the property and company standards.
Ensure turn down service is performed according to company standards.
Provide a timely and efficient portage service to guests on arrival and departure as directed by your Head of Department / Management.
Laundry Service
Ensure laundering room and table linen, guest linen, staff uniforms, management uniforms and personal clothing (machine wash or hand wash).
Ensure linen and clothing is maintained (remove stains, mend, repair, etc.)
Ensure safekeeping of all linen until return to guest/management/staff members or until issuing for Housekeeping service.
Ensure equipment (washing machines, tumble dryer, iron) is operated effectively according to instructions and manuals & maintenance schedules.
Guest Areas Cleaning
Ensure cleanliness in the following areas: Guest Areas/Guest Room areas, Staff quarters, management quarters, swimming pool areas, garbage room.
Ensure thorough cleaning of dustbins and garbage room area.
Ensure separation of garbage (bottles/ paper) according to property/company standards.
REQUIREMENTS, QUALIFICATIONS AND SKILLS
Sound knowledge of Housekeeping, Laundry and Guest Area Service procedures.
Sound knowledge of all laundry and cleaning products used.
Sound knowledge on the operations of all appliances/equipment.
Sound knowledge and understanding of stock procedures and control.
Sound knowledge of product and supply.
Sound knowledge of hygiene.
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