Website Gaming Laboratories International, LLC
Gaming Laboratories International is a world leader in testing gaming devices and online systems standards in the gaming, wagering and lottery industries. Join a global market leader in the gambling industry while leveraging your abilities to support the Client Services team. We are seeking a profes… read moresional like you to continually improve GLI internal systems and services, with the ultimate goal of providing better customer service. In addition to the challenge of these developmental projects, the CDS team places a strong emphasis on training and cross training within the team, providing flexible service coverage and a diverse working enviroment.
This position will focus on the following:
Customer & Sales Responsibilities
Provides customer service and support to regulators, operators, and suppliers within the gambling industry.
Develops and maintains a strong understanding of each assigned customer’s needs and market position.
Manages the full sales cycle, from lead generation and contract negotiation through to post-service follow-up.
Technical Evaluation & Compliance
Conducts evaluations of submission files, identifying areas of regulatory concern and providing appropriate determinations. Tasks include:
Reviewing incoming submissions and critical modifications
Performing technical evaluations and outgoing reviews
Investigating bugs or issues and documenting findings
Developing certification report disclosures
Reviewing verification utilities and procedures for regulatory compliance
Evaluates supporting documentation related to product submissions and testing.
Demonstrates expert knowledge of gaming products and maintains familiarity with common industry technical standards, including GLI Standard Series and Evolution.
Maintains up-to-date understanding of internal controls and jurisdictional requirements.
Leadership & Team Support
Acts as a subject matter expert and provides guidance on complex regulatory and technical matters.
Mentors junior Technical Compliance Engineers (Levels I, II, and III).
Assists the Manager in monitoring workload distribution and ensuring efficient assignment of work.
Observes and communicates team performance concerns or trends to the Manager.
Assists in developing and maintaining departmental procedures.
Utilizes JIRA to manage personal tasks and monitor team assignments and targets.
Cross-Department Collaboration & Training
Collaborates with departments across offices to address regulatory technical issues.
Provides technical training and workshops to both internal teams and external clients.
Represents the company at industry tradeshows and conferences, including speaking engagements as assigned.
Other Duties
Troubleshoots and proactively resolves issues, recommending process improvements where applicable.
Performs additional duties as assigned.
Education, Experience and Skills:
A degree in computer science, electrical engineering, computer engineering or a similar field is required.
Formal training, experience, or demonstrated competency may be evaluated and considered acceptable in lieu of the educational requirements.
A minimum of 3 years of experience with gaming device hardware and software testing is required.
Internal candidates: Must be level II and above in Engineering/Math Department
Knowledge of land-based (provincial, state, and tribal) and digital (online and mobile) gaming and/or gaming requirements is preferred.
Proficiency in using Microsoft Office, including Word, Excel, and PowerPoint is required.
Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
Must have excellent oral and written communication skills, including the ability to make presentations and field questions from large audiences.
Must have the ability to work independently, as part of a team, and exercise sound judgment.
Must have the ability to handle multiple projects under tight deadlines.
Must demonstrate a high degree of attention to quality, details, and correctness.
Must have a valid driver’s license and passport.
Apply via company website ( N / A ) or
jobs.dayforcehcm.com