Website DSV
In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by tra… read morensporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Vision and strategy Our vision is supported by five strategic focus areas that set the ambition for DSV. We want to be a leading global supplier, fulfilling the customer needs for transport and logistics services, targeting extensive growth and being among the most profitable in our industry. This way we are able to set the pace and direction of our own development while being an attractive business partner. 1st Floor Podium, John Ross House, 22-36 Margaret Mncadi Avenue Durban 4001 South Africa
Main Purpose of the Role:
The Supervisor, SCM Control Tower has the responsibility for the daily operational quality standards delivered by the SCM Control Tower and leads the team in all operational aspects of the daily business.
Duties & Responsibilities:
Supervise staff on operational tasks
Monitor that all work assignments are performed on time.
Train staff in accurate handling of defined work instructions.
Support the staff in troubleshooting issues
Monitor service quality provided to clients
Monitor KPI target compliance internal and external
Obtain strong working user experience with department key activities
Active exception management
Lead continuous improvement initiative
Develop relationship with clients and becomes familiar with key contacts, unique requirements and operating processes.
Ensure that DSV processes are meeting target services levels.
Ensure that the SCM Control Tower team is meeting DSV and specific client setup KPI targets.
Monitor that the counterparts from operational teams are meeting DSV and specific client setup KPI targets.
Establish a very strong knowledge of DSV’s freight forwarding product offerings and procedures to ensure flawless cooperation between operational departments and SCM Control Tower.
Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams involvement is required.
Relay consistent issues to Manager in a timely and efficient manner.
Escalate to Manager proactively on continuous disputes, high level decisions and high-profile service issues and potential risk situations.
Champion SOP adherence and updates
Lead monthly KPI meetings with Super Users
Drive cross-functional collaboration
Interpret and validate commercial documents
Deep understanding of freight forwarding and POM
Qualifications:
Matric (Grade 12)
B. Com Logistics/Supply Chain Management beneficial
Additional Computer Skills:
Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook
Job-Related Requirements:
Min. 6 years’ experience in freight forwarding or logistics industry
Strong industry knowledge and Supply Chain understanding
Other Minimum Requirement:
Professional Knowledge
Advanced analytical and reporting skills
Strong leadership and stakeholder engagement Software Skills
Good command of Microsoft office programs
Language Skills
Good command of written and spoken and English
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Apply via company website ( http://www.dsv.com/About-DSV ) or