Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
Job Overview
Working in our claims department you’ll be a key point of contact for customers with insurance claims queries. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time.
Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly, and upholding principles and FCA guidelines.
You’ll enjoy working in a fast-paced, vibrant, and rewarding role alongside a brilliant and hard-working team.
Job Responsibilities
You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service. You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish. It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner. You will be required to lodge claims, update details and make adjustments or cancellations.
Job Requirements
National Senior Certificate (Grade 12)
Clear Credit and Criminal record
1- 2 years’ experience in Insurance Claims (Local or International)
Proven experience in the insurance space
Proven track record of high performance
Excellent command and use of English, both written and Verbal
Attention to detail.
Strong analytical and numeric skills
Required Skills
Assisting customers with their insurance claims.
Handling customer enquiries via email and telephonically.
Proactively identify issues and problems before they arise.
Assist with escalated calls and complaints in line with procedures.
Providing world class customer service to international clients.
Working with various parts of the business to resolve issues
Preferred Skills
RE 5
FAIS
Required Knowledge
Computer literate
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