Website Hello Group
The Hello Group exists to create game-changing integrated consumer and business services for migrant and marginalised communities. Our services are co-created to be low cost, easily accessible and amazingly simple to use with technology at the very core. By constantly evolving for consumers and rese… read morellers we maintain market leadership and entrench the Hello Group within the fabric of our communities. We know we have succeeded when we are the dominant telecom, financial, business, travel, and media service provider within our target markets, very few people leave us for the competition and we get more new customers from referrals than from active selling. Hello. To a better future. Centurion Gate Office Park Centurion Pretoria, Gauteng 0157 South Africa
Description
A product analyst is a professional who uses data analysis and insights to assess and improve the performance of a product or service. Product analysts track market data, collect customer feedback, identify trends, and draw inferences about users’ needs and behaviors.
Key Responsibilities:
Performance Monitoring: Continuously monitor and analyze system performance metrics to identify bottlenecks, inefficiencies, and potential areas for improvement.
Issue Resolution: Investigate and diagnose system and performance related issues reported by business users or the development team and work on implementing solutions to enhance system performance.
Performance Testing: Collaborate with the development team to conduct performance testing and benchmarking to proactively identify and address performance issues before they impact users.
User Support: Assist business users in understanding and optimizing their use of applications and systems to improve performance.
Performance Reporting: Generate reports on system performance, bottlenecks, and improvements to share with stakeholders, helping them make informed decisions.
Collaboration: Work closely with the development team to provide insights into system and performance-related challenges and collaborate on solutions.
Best Practices: Promote best practices for system usage, configuration, and optimization among business users.
Documentation: Create and maintain documentation related to system performance, troubleshooting procedures, and optimization guidelines.
Training: Conduct training sessions for business users and provide guidance on improving system performance.
Emergency Response: Be available for immediate response to critical performance issues and provide guidance on mitigating their impact.
Minimum Requirements
Qualifications and experiance :
Diploma/Degree in Information Technology/ Business and.or Engineering
Experiance :
1-2 Years as First Line Query Support
Experiance in Supporting Software
Experiance in Banking or Remittance
A must know:
JIRA
Visio
Confluence
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Apply via company website ( http://hellogroup.co.za/ ) or