Website CLS Human Capital Specialists
Founded in 1996, we at CLS Human Capital Specialists offer a comprehensive range of solutions integral to Human Resources and Organisational Development. We partner with small and medium businesses, and render specialised services developed to adapt to any company’s unique needs. We offer or… read moreganisational development, HR consultancy services based on our clients unique needs and recruitment and selection services. Let us assist and guide you through the recruitment process, from application to an offer of employment.
Introduction:
Our client located in Hatfield, Pretoria is seeking a detail-oriented and client-focused Placement Facilitator / Booking Clerk to join their Bookings Department.
The successful candidate will play a pivotal role in coordinating and placing nursing professionals within healthcare institutions, ensuring a seamless process that benefits both clients and candidates.
This position requires excellent organisational skills, effective communication, and the ability to manage high-volume telephonic and WhatsApp communications in a fast-paced environment.
Job Purpose:
To facilitate the effective placement of nursing professionals into suitable positions by managing booking logistics, maintaining strong client and candidate relationships, and ensuring efficient communication between all stakeholders.
REQUIREMENTS
Minimum education (essential):
Diploma in Office Management or Communication
Minimum education (desirable):
Diploma or Certificate in Nursing
Qualification in a Medical or Physiology field
Minimum applicable experience (years):
At least 3 years in a medical receptionist, office administration, or related role
Required nature of experience:
Medical Reception and Administration
Client Engagement and Liaison
Call Centre / High-volume telephonic environment
Skills and Knowledge (essential):
Proficiency in Microsoft Office Suite
Intermediate Excel skills
Skills and Knowledge (desirable):
Knowledge of call centre procedures
Conflict handling and resolution
Other:
Proficiency in English and Afrikaans (verbal and written)
Own reliable transport and valid driver’s licence
Flexibility to work extended hours, including weekends on a rotational basis
KEY PERFORMANCE AREAS
Booking Management
Manage and acknowledge employee applications, ensuring compliance with medical institutions’ requirements
Capture and maintain accurate employee details on WhatsApp groups
Notify Senior Bookings Facilitator of new hires and arrange orientation
Manage WhatsApp communications and allocate placement requests
Collate and confirm all placements with Unit Managers
Handle placement queries via the landline and redirect as necessary
Assist with provision of SANC documentation, certifications, or other compliance documents
Manage and update leave rosters
Client Liaison
Monitor client satisfaction through telephonic follow-ups
Resolve placement-related queries effectively
Facilitate clear communication between hospitals, placement teams, payroll, and management
Support long-term client and candidate relationships through professional, responsive service
Apply via company website ( N / A ) or
webapp.placementpartner.com