Website HomeChoice Holdings Limited
HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding mid… read moredle-income market in southern Africa through mail order (catalogue), electronic channels (Internet and mobile phone) and call centres. The group was restructured during 2014 to facilitate expansion outside South Africa, a further step towards achieving its ambitions of becoming a pan-African retailer. HIL was established as an offshore holding company and was listed in the General Retailers sector on the JSE Limited in December 2014 with a market capitalisation of R3 billion. The group has 3 operating segments: RETAIL HomeChoice is an omni-channel home shopping retailer offering an extensive range of household textiles and homeware merchandise on credit through a convenient shopping experience, together with a home delivery service. The product offering has broadened under the FoneChoice brand to include personal electronics. FINANCIAL SERVICES FinChoice is a niche provider of unsecured personal loan products to HomeChoice customers with good credit records. FinChoice leverages the HomeChoice customer database and marketing platforms to acquire loan customers at low cost and predictable repayment behaviour. The business focuses on short term and low-value loans. PROPERTY The group owns the head office building and a centralised distribution centre in Cape Town, as well as additional land adjacent to the head office which is currently being developed into a new call centre facility. c/o Company Secretary HomeChoice (Pty) Ltd 78 Main Rd Wynberg Cape Town 7800
Description
The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom’s stockroom on a daily basis.
The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.
What you will love doing in this role
Enhancing customer interactions by creating a positive and engaging sales and service experience that builds lasting relationships and meets customer needs.
Provide in-depth product and process knowledge, ensuring customers receive accurate information and guidance to make informed decisions.
Oversee store visual merchandising and maintain excellent housekeeping standards, ensuring the store is aesthetically pleasing, organized, and in line with brand guidelines.
Manage goods returns and store administration, ensuring efficient handling of returns while keeping store processes and documentation up to date.
Monitor catalogue stock management, ensuring inventory levels are accurate and aligned with the latest product offerings.
Perform daily stock management duties to maintain optimal inventory levels and ensure smooth store operations.
Manage day-to-day administration and reporting, ensuring all necessary documentation is up to date and operational goals are tracked effectively.
Maintain general housekeeping standards throughout the store, ensuring a clean, safe, and organized environment for both customers and staff.
Guide the customer journey, including account opening, order processing, and ensuring a seamless experience from start to finish.
Drive new business activations, focusing on identifying and capturing new opportunities to expand the customer base and increase sales.
Requirements
What you’ll need to do this job
Grade 12/Matric/NQFL 3/ NQFL 4
1 year + retail stores experience
1 year + administration experience
Must not be currently debarred or declared not fit and proper in terms of the FAIS Act
What we will love about you
We love your energy and positive attitude, driving enthusiasm in everything you do.
We love your persuasive skills, guiding others to achieve goals.
We love your ability to work independently and within a team.
We love your excellent communication skills, engaging with others at all levels.
We love your strong analytical ability and attention to detail.
We love your resilience and adaptability, thriving in change.
Behaviors we love
Wow my customer
Walk in my customers’ shoes
Deliver on my promises
Deliver insight-led solutions my customers need
Treat the business as my own
Take accountability
Be curious, creative & explore opportunities
Do it right & at the right time
Play as a team
Be helpful
Be inclusive
Find the fun
go to method of application »
Apply via company website ( http://www.homechoice.co.za/ ) or