Website Beekman Group
The Beekman Group is one of South Africa’s leading corporate players in the development and management of property, as well as in the leisure sector.
Key Responsibilities:
This role involves managing and resolving guest and reservation enquiries—both telephonically and in writing—with a focus on delivering outstanding service. The successful candidate will also handle a variety of administrative and general office tasks. This role involves handling complex written and telephone enquiries independently and with minimal supervision. A strong client-first approach is essential, with all interactions aligned to our high service delivery standards. The ability to remain calm and professional while dealing with complex or sensitive queries is critical to success in this role.
Core Duties Include:
Handling and resolving reservation and member-related queries across multiple channels
Addressing guest concerns professionally, including difficult or conflict situations
Providing accurate and timely support with minimal supervision
Completing daily administrative duties according to operational processes
Applying sound financial understanding to guest scenarios and queries
Delivering consistently exceptional, “above and beyond” customer service
Minimum Qualifications and Experience
Matric (Grade 12)
Proven experience in reservations and client service roles is essential
Experience with resort properties and/or OTA (Online Travel Agency) platforms is highly advantageous
Excellent written and verbal communication skills
Strong financial acumen and ability to apply it in guest support situations
High level of computer literacy and competence
Ability to work well under pressure in a fast-paced environment
A strong team player who can also work independently
Experience in de-escalating conflicts and effectively resolving difficult or challenging client situations
Willingness to work outside of standard office hours, including evening and weekend shifts
Key Competencies and Personal Attributes
Analytical and solution-oriented thinker
Strong interpersonal skills with the ability to remain calm under pressure
Dynamic, self-motivated, and performance-driven
Exceptional communication and conflict resolution capabilities
Passionate about delivering excellent service and exceeding expectations
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