Website Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hos… read morepitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
JOB DESCRIPTION
A Laundry Host is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience.
What will I be doing?
To be a passionate host at the hotel and ensure that all assigned laundry duties are executed efficiently and in line with our policies and standards:
Ensure support is provided to the laundry function when required
Be a reliable and motivated member of the Housekeeping team
Communicate clearly and constructively with team members in all areas of the hotel to help deliver great brand-unique guest experiences at our hotel.
Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in rooms cleaning, F&B service and stewarding
Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
Be aware of planned team meetings and learning sessions and attend as required
Show interest in learning something new every day.
Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day
Volunteer to participate in company campaigns like Travel with Purpose or Team Member committees
Execute duties as assigned by the Hotel Leadership team
Be open to acquiring new knowledge and skills in areas such as guest service, stewarding, kitchen or maintenance to be able to provide support to these departments where required, and at the same time improve chances of a faster career progression
Organise your ‘work area’ to be able to execute assigned laundry tasks effectively & efficiently, to the required standard, and in line with our quality and service standards
Ensure that laundry is completed in a timely and efficient manner, enhancing the guest experience at our hotel
Carry out other cleaning duties as required (e.g. cleaning stayover rooms or public areas) and assigned by Housekeeping Team Leader or Guest Operations Manager.
In the absence of Housekeeping Team Leader, follow instructions of Housekeeping Supervisors in charge of their shift
What are we looking for?
A Laundry Host serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on own or in teams
Respond to guest requests and deliver high levels of service
Methodical and well organised
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous laundry experience
Experience in a similar role
Apply via company website ( N / A ) or
.com