Website Hollywoodbets
Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a la… read morerge variety of events and markets to bet on, with expert betting support both online and in store. We offer local and international horse racing betting, an extensive range of sports betting from soccer to American Sports as well as our fantastic Lucky Numbers international lottery offering. Betting is offered 365 days a year. We are also proud to provide live betting with our Live In-Play and Betgames Africa options. After opening our first branch in Durban in the year 1999 we took the leap and joined the online community with the launch of our website www.hollywoodbets.net in 2006. Our mobisite www.hollywoodbets.mobi was created soon after that in 2009 as the business expanded. Hollywoodbets now has over 80 branches spread across six of South Africa’s provinces as well as one branch in Mozambique. Additionally, we provide our customers with a variety of betting platforms including USSD betting, via our Phone-A-Bet call centre, the mobisite and website as well as the feature phone application. Our values include service excellence, commitment to achieving our objectives, ubuntu, integrity, innovation, enthusiasm and accountability, and they underpin everything we do. For that reason we believe in investing in our team, and we’ve seen many people rise through the ranks. Hollywoodbets strongly believes in investing in the communities that we operate in, and we support charitable organisations and grassroots sports teams around SA on an annual basis. For more on the Hollywoodbets My Community Programme please visit our dedicated sites http://csi.hollywoodbets.net/ and http://sponsor.hollywoodbets.net/.
Responsibilities
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for x 25 Customer Service Consultant (Customer Care) to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The position will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently on all customer interaction platforms which may include transactional support.
You bring:
Excellent communication skills
6 months customer service experience.
A bonus to have:
Betting Knowledge.
6 months contact centre experience.
What You’ll Do For The Brand:
Effective resolution of customer queries across various platforms.
Perform prescribed security checks for effective query resolution.
Ensure strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
Investigate and resolve customer queries, working closely with internal and external stakeholders until completion.
Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for customer queries is maintained.
Quality Assurance targets to be achieved and interventions to be implemented to increase quality where there are shortfalls.
Consistently achieve and maintain allocated KPI’s to ensure optimal performance and service excellence.
Take pro-active steps to ensure escalations are completed in accordance with internal escalations process.
Attend to ad-hoc functions as required due to operational requirements.
What You’ll Bring To The Team:
Exceptional Written Communication and Strong command of the English language.
Demonstrates exceptional attention to detail.
Strong People Management skills and problem-solving skills.
Apply Before 11/03/2025
go to method of application »
Apply via company website ( N / A ) or