Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
About the Role
To establish a strategic partnership with the operation and ensure that people practices are aligned with operational practices to yield optimal performance.
Responsibilities
Performs all industrial / employee relations activities
To provide advisory in relation to misconduct, operational requirements, incapacities, grievances, and dispute resolution.
To facilitate/cheer all matters relating to misconduct, incapacity, operational requirements, grievances, and disputes.
Mitigate and defend Industrial relations risk at the CCMA.
Actively identifies gaps, proposes, and implements changes within contractual frame works and organisational policies.
Driving Employment Equity and ensuring adherence to policies.
To ensure compliance to legal, business and client requirements.
Acts as performance improvement driver and provokes positive changes in people management
Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
Promotes performance management and calibration sessions.
Proposes changes for continuous improvement.
Identifies poor performance and implements measurable change to yield positive outcomes
Building strong business relationships with all stakeholders at organisational level
Acts as a single point of the contact for the employees and managers in the business unit.
Proactively supports the delivery of People Processes.
Weekly meetings with stakeholders to conduct a needs analysis and provide feedback on People actions.
Analyses client feedback and processes and use this feedback to ensure service enhancements.
Engages with management team and pro-actively, responds to queries promptly and ensures that opportunities for improvements are actioned and measured.
Performs a support role for the business by ensuring collaboration and pro-active communication between departments.
Presentation of MBR and suggestions about change management
To provide meaningful reporting to facilitate business decisions.
Managing absence and attrition
Reviewing exit information and driving positive change.
Performing stay interviews.
Identifying proactive measures reduce and mitigate attrition.
Facilitate employee ambassador sessions and collaborate with respective departments to yield positive change.
Compiling of impactful reports
Work closely with all stake holders to understand reporting requirements and compiling necessary reports to impact positive change.
Participating in the design and delivering of people and business projects
Liaising with the People Projects Partner and other stake holders to timeously contribute to the successful delivery and completion of people and business-related projects.
Minimum Requirements
Grade 12 or equivalent NQF level qualification
HR tertiary qualification or equivalent
3-5 years’ experience in an HR Business Partner, HR Manager or HR Generalist role
Previous experience in a Call Centre/BPO is essential
Strong MS Excel and PowerPoint skills
Required Skills
People Management Skills; mentor and drive people development; ensure high levels of employee engagement
Strong and adaptable communication skills with the ability to influence and motivate
Active Listening skills
Coaching Skills; ability to deliver constructive feedback
Planning and Organisational Skills; defining performance standards and meeting service levels;
manage resources; good time management
Good interpersonal skills
Strong analytical abilities; ability to collate, manage and analyse data
Adaptability / Flexibility
Problem solving skills and adept at trouble shooting
Resilient approach and the ability to manage under pressure
Knowledge of legislative requirements
Excellent decision-making skills
Apply via company website ( N / A ) or
huntswood.simplify.hr