Cluster Revenue Manager

We are currently seeking a Revenue Manager to join our vibrant team. At Radisson Hotel & Convention Centre Johannesburg, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
As a Revenue Manager, you bring a high level of strategic acumen, a goal-driven approach, and a deep commitment to optimizing revenue streams to our dynamic Revenue Management Team. Your expertise and passion for maximizing profitability will be invaluable in steering our revenue strategies to new heights.
Supports the smooth running of the revenue management department, where all aspects of the hotel’s reservations and meeting & events enquiries are managed and handled.
Works proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
Develops and implements strategies where key revenue management metrics are identified, communicated and delivered.
Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance.
Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
Builds and maintains effective working relationships with all key stakeholders Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance.
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

INVENTORY MANAGEMENT

Maintain accurate levels of inventory, based on forecasted demand
Uses effective restriction methods in periods of high demand
Setting Yield controls in the PMS / CRS systems based on the forecasted demand in order to ensure maximum revenue potential and RPP performance in conjunction with the hotels’ overall performance objectives
Uses effective space-release policies to maximise rooms revenue
Reviews hotel data and online systems
Ensures all rates are loaded in all systems
Ensures parallel pricing and inventory is maintained between the hotel and other distribution channels
Ensures group inventory cut-off dates are managed in line with contract and demand
Implements black-out dates and reviews frequently to see if adjustments are needed

PRICING AND POSITIONING

Ensures a correct rate positioning in each segment and for each season
Tracks and monitors price sensitivity
Ensures a continuous analysis of the competitor’s rates in each segment and presents at least quarterly during the revenue meeting
Uses all tools available to ensure correct pricing information
Ensures RFP requests are handled in a timely manner
Ensures maximum RevPar penetration
Develops and reviews an annual transient and group pricing policy
Develop and Review a demand & city events calendar and on quarterly basis in cooperation with Director of Sales &  Marketing-Review and discuss during Revenue Meeting

MARKET INTELLIGENCE

Keeps an up-to-date knowledge of all main competitors
Monitors of competitor pricing / strategies and gathering and analysing of market intelligence through the use of systems available
Reviews key demand periods to maximise RevPar and profits through effective consideration of cost of sales
Key contact for all E-Commerce partners and Web Registry is current and all contracts are in line with current RHG policies
Has an up-to-date knowledge of the marketplace/demand generators
Companies leaving and entering the market
Special projects
City events
National events

REVENUE ANALYSIS AND TRACKING

Conducts weekly Revenue Management meetings
Ensures accurate reporting for accurate analysis on market segmentation, production tracking and monitoring, displacement analysis, demand analysis per segment and RevPar Penetration
Reviews end of month room statistics reports and provides critical analysis on performance versus forecasts and results of implemented strategies
Provides comments on the hotels’ financial and market performance on a timely basis to the General Manager and other members of the hotel’s revenue team
Prepares all weekly, monthly, 3 monthly forecasts and budgets
Ensure effective and accurate usage of Revenue Management tools
Maintains historical data on evens and performance on any promotions during these demand generating events

REVENUE IMPROVEMENT

Utilizes up-selling techniques at all times to maximise revenue
Focus on call conversions
Effective incentive scheme for agents in place

RESERVATIONS and MEETING AND EVENTS DEPARTMENT

Manages and leads the reservations and Meeting and Events department
Ensures that all telephone standards are adhered to
Ensures that all enquiries and requests are handled in a timely manner and fashion
Ensures all daily tasks are completed by the team and gives support if required
Identifies and addresses training needs to the department
Supervises that all contracts and other paperwork are signed for group bookings
Checks that billing instructions are correct and adhered to as per internal SOP
Ensures that relevant credit checks have been completed for new and existing companies and discussed with Financial Controller
Offers rates to the Meeting & Events Sales Executive for 24h and other packages
Assists the Meeting & Events department where required
Ensures revenue is maximised and optimised at every opportunity by the reservations team

LAWS, REGULATIONS AND POLICIES

Follows all applicable laws, and corporate standards and guidelines especially with regards to Health & Safety and security of employees and guests
Ensures hotel compliance with Rezidor / Brand Pricing and E-Commerce policies

HUMAN RESOURCES MANAGEMENT

Screens, interviews and selects potential team members and supervisors for the department
To train and coach members of the department in the Call standards and all new procedures and share new information and ensures proper documentation
Develops and recommends appropriate training to meet guest needs
Manages, leads and motivates the reservations team
Identifies and addresses training needs
Strives to reduce sick-leave and turnover within the departments
Strives to reduce work related accidents within the departments
Ensure that staff is delivering Yes I Can Service and arrange refresher training where necessary
Identifies employees with potential for promotion and / or transfer and makes appropriate development plans for him or her together with the HR Manager
Ensure all staff attend inter-departmental meetings as required, and to encourage staff to voice ideas and opinions that may be helpful to the hotel or department

RESPONSIBLE BUSINESS

Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities
Promotes the Responsible Business programme to guests at all times
Is actively involved in finding ways of reducing waste and minimizing energy usage

HEALTH AND SAFETY

Ensure that all potential and real hazards are reported and reduced immediately
Fully understands the hotel’s fire, emergency and bomb procedures
Ensures the safety of people and property within the premises by applying hotel regulations and adhering to existing laws and regulations
Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
Maintains the highest standards of personal hygiene, dress, uniform, appearance and body language and conduct

MISCELLANEOUS

Attends meetings as requested by the GM
Holds weekly Revenue meetings
Identifies training needs in the departments and conducts training as required or arranges accordingly in cooperation with HR manager
Ensures pro-active communication between the Sales team, M&E team and Reservations / Front Office team of all revenue related issues
Control commission statistics for Travel Agents and to ensure accurate tracking of these
Ensures the correct follow up of unconfirmed bookings and non-arrivals to maximise revenue
Continuously seeks to endeavour and improve the hotel’s efficient operation, and knowledge of own job function
Ensures all requests and correspondence are dealt with in a timely and accurate manner
Attends any property/city meetings that are relevant to the position

Qualifications

Proven experience in revenue management with excellent problem-solving capabilities.
Excellent managerial skills with a hands-on approach and lead-by-example work style.
Commitment to exceptional guest service with a passion for the hospitality industry.
Ability to find creative solutions, offering advice and recommendations.
Personal integrity, with the ability to work in an environment that demands excellence, time and energy

Apply via company website ( N / A ) or

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