OUTsurance
Role Overview
You will be required to interact with clients, increase sales, and elevate customer experience. If you’re a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie.
Responsibilities
The successful candidate will be responsible for but not limited to:
Cold Calling, Convert Incoming lead/quotes to sales in terms of the minimum quantity and quality targets.
Interact with customers to offer guidance, point out Pet products, and assist them in making purchasing decisions.
You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our Pet product holds while adhering to the quality measures in place.
Maintain in-depth Pet product knowledge in order to supply customers with the best, accurate information
Utilize persuasion techniques when necessary to close sales
Handle customer phone calls and emails in a polite, professional, and prompt manner
Work towards achieving individual and team objectives and be accountable for sales results
Qualifications
Requirements:
Candidate must be fit and proper, as this is a FAIS role
Flexible to work shifts up to 6pm on weekdays and work weekends (specific hours will be discussed)
Public holidays shifts are included
Prepared to work on a Performance Based Remuneration System
Experience:
Previous experience dealing with clients in a sales capacity
Exposure to sales and/or client care is essential for both system knowledge and in dealing with clients
Attitudes and Skills:
Sales oriented
Attention to detail/quality orientated
Deadline and results orientated
Tenacious
Enthusiastic and passionate about the job and the company
Effective at planning and organisation
Work management and teamwork
Problem solving
Adaptability
Integrity
Tolerance for stress
Interpersonal and communication skills
Selling skills
Negotiations
Keyboard skills
Administration skills
Influential
Practical learning
Excellent telephone etiquette and communication skills
Sales structure
Principles of client service
Computer literacy product
Systems knowledge and/or potential to acquire such knowledge within a short space of time
Knowledge:
Principles of sales
The workings of a call centre
Product/Systems knowledge and/or potential to acquire such knowledge in a short space of time
At least 6 months call centre experience or exposure is advantageous
Additional Information
An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Recognition, Honesty, Profitability, People Development, Passion and Recognition
Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential
The successful candidates will be remunerated on a performance based salary system
Apply via company website ( ) or
jobs.smartrecruiters.com