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At Cell C, we know that because change is inevitable, growth is up to us. While some see change as taking a step back, we see it as a chance to take two steps forward. We believe in embracing change, willing it and being it. That is why since 1999, Cell C Limited has been a proudly South African Lev… read moreel 2 BBBEE customer-first mobile operator that promotes digital inclusion to enhance lives. As an enabler committed to bridging the digital divide in South Africa and ensuring that everyone enjoys the benefits of a modern connected world, we strive to give you world-class products and services to help you change your world. In 2020, we ranked the 19th Most Valuable South African brand in the BrandZ analysis, and as a testament to our focus on service excellence, we have won the 2018/2019 Ask Afrika Orange Index Award. We are committed to playing our part in transforming our society through education, gender empowerment, and digital inclusion initiatives. Our commitment to gender empowerment through our flagship programme Take A Girl Child To Work Day® has netted three Standard Bank Top Women Awards.
Purpose of the Job
As a Partner Channel Account Manager, you will play a pivotal role in developing and nurturing relationships with our strategic partners. You will be responsible for driving revenue growth through these partnerships by providing support, training, and resources to our partners, ensuring they have the tools and knowledge to effectively sell and support our products or services. The ideal candidate will have a strong background in channel management, excellent communication skills, and a proven ability to collaborate with cross-functional teams
Main Responsibilities
Relationship Management
Cultivate and maintain strong relationships with existing channel partners, including telecommunications service providers, system integrators, resellers, and value-added distributors
Identify and onboard new strategic partners aligned with business objectives and market expansion plans
Act as the primary point of contact for partner inquiries, escalations, and relationship management
Channel Development
Develop and execute joint business plans with partners to drive revenue growth, market penetration, and customer acquisition within the Enterprise Business segment
Collaborate with partners to identify market opportunities, develop Go-to-Market (GTM) strategies, and execute marketing campaigns effectively
Provide guidance and support to partners in understanding product offerings, pricing, and competitive positioning
Sales Enablement
Work closely with the sales team to educate partners on product features, benefits, and value propositions
Conduct regular training sessions, webinars, and workshops to enable partners to effectively sell and support telco solutions to B2B customers
Collaborate with internal stakeholders to develop sales tools, training, collateral, and resources tailored to partner needs
Performance Monitoring and Analysis
Define key performance indicators (KPIs) and metrics to measure partner performance and program effectiveness
Monitor partner performance against targets, identify areas for improvement, and implement corrective actions as necessary
Analyse market trends, competitor activities, and customer feedback to provide insights for strategic decision-making
Contract Negotiation and Compliance
Negotiate partnership agreements, contracts, and service level agreements (SLAs) with partners, ensuring alignment with business objectives and legal requirements
Ensure partner compliance with contractual obligations, including revenue commitments, marketing investments, and reporting requirements
Cross-Functional Collaboration
Collaborate closely with internal teams, including sales, marketing, product management, and finance, to ensure alignment on partner strategies and initiatives
Advocate for partner needs and priorities within the organisation, ensuring partners receive the necessary support and resources to be successful
Qualifications
Bachelor’s degree in Business Administration, Marketing, or related field
Experience
Proven experience (5 years) in partner/channel management within the telecommunications or software industries, with a focus on B2B markets
Strong understanding of telco products and services, including voice, data, cloud, and IoT solutions
Strong interpersonal and relationship-building skills, with the ability to interact effectively with partners at all levels
Apply via company website ( N / A ) or
cellc.simplify.hr