Website BCX
BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We ca… read moreter for a wide range of business transformation requirements with an even wider range of solutions that reduce costs, increase profits, maximise productivity, and future-proof your business. We pride ourselves on being Africa’s premier end-to-end digital solutions partner, providing the world’s most advanced Information and Communications Technology (ICT) to companies of all sizes. Together with Telkom, South Africa’s leading telecommunications provider, we have over 100 years of experience. working with JSE-listed enterprises, public sector organisations, state owned entities and medium-sized businesses around the globe. Ultimately, our passion is to make a difference and enrich communities by making the impossible possible, through technology.
Core Description
Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects
Key Deliverables / Primary Functions
Acts as the customer facing interface between Customer/Account and 3rd parties
Be first point of escalating for service delivery complaints (all priority levels) with support teams
Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
Manage Due Diligence reports and Proposals for new clients
Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
Provide operational support and problem resolution of the entire Microsoft Server Operating system environment which includes building, install, configuring and maintaining Microsoft products, monitoring tools, and capacity management tools as part of the Microsoft Server Operating System Managed Services environment.
Create and maintain technical infrastructure standards & procedure.
Evaluate operational compliance and assist in audit reviews.
Participate in technical design and assist in defining thresholds for monitoring and support.
Actively identify any contribute or manage of risk.
Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors.
Core Functional Skills & Capabilities
Communication
Teamwork
Microsoft Azure
Risk Management
Customer Service
Customer Needs Analysis
Core Behavioural Competencies
Job Match
Culture Match
Deciding & Initiating Action
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Presenting and Communicating information
Leading and supervising
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in IT Microsoft Server OS and VMware environments
OR
7 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in IT Microsoft Server OS and VMware environments
Certifications
Preferred/Advantageous Certifications:
Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration
VMWare
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Valid Drivers license
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Hybrid Remote Worker
Apply via company website ( http://www.bcx.co.za ) or
careers.bcx.co.za