Website Concentrix
Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 … read morecountries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through Strategy +Talent + Technology. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.
Job Description
Experience the power of a game-changing career
Are you a people-oriented individual with a passion for assisting others? We are seeking a Customer Service Representative to join our dynamic team of game changers in our sunny Durban office!
Concentrix is a great match if you have:
Experience
Must have a minimum of 24 months of customer service experience within a contact Centre (12 months within an international campaign)
Banking/Insurance industry experience (Advantageous)
Qualifications
Essential
Matric
Clear criminal and credit record
English Proficiency, both written and spoken
Understanding of the Call Centre industry
Ability to understand a customer’s query
Computer literacy – ability to speedily navigate multiple systems effectively
Ability to type a minimum of 26 wpm with 80% accuracy
Passion for providing excellent Customer Service
Attention to Detail
Availability to work shifts in a 24/7 environment
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Basic Salary: R 8700 + R1000 Campaign allowance
Medical aid for Employee or Medical insurance for Employee + 2 Dependents
Provident fund
Subsidized transport
What you will do in this role:
Assist customers with activating new cards, requesting replacements, and setting or resetting PINs
Accurately update customer personal and account information in systems
Guide customers through the process of disputing unauthorised or incorrect charges
Help customers identify and report suspicious or fraudulent activity on their accounts
Provide assistance with making payments, setting up Autopay, and initiating balance transfers
Assist customers with login, access, and password issues related to online and mobile banking platforms
Help customers review recent transactions, verify account balances, and clarify charges
Process account closure requests in a professional and secure manner
Assist customers with inquiries related to credit limits and declined transactions
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