Website MiWay Insurance Limited
MiWay is a direct short-term insurer and financial services company, offering customers a range of short-term insurance products including motor, household, homeowners, business insurance – as well as liability cover. Our business goal is to deliver great value-for-money products, and we aim to do … read morethis by following the basic principles of great customer service and transparency in all of our dealings! Our long-term plan for MiWay is to extend our offering to a complete array of services all under one convenient umbrella, conveniently bought and managed online. What makes the business so unique? By harnessing the power and convenience of the Internet, we aim to empower you, the South African consumer, to quote and buy your insurance online, as well as to manage your financial services portfolio ONLINE (or through our telecentres) at your convenience. We are the first truly online-enabled short-term insurer in South Africa – we offer an end-to-end online quoting, buying and policy management facility. At MiWay we are fanatical about delivering an awesome customer experience. We view this as a real differentiator and are passionately committed to make sure that we always keep our promises, always phone clients back and deliver the type of service that our customers deserve. 48 Sterling Road, Samrand Business Park, Kosmosdal Ext 12, Centurion, 0157
What will you do?
Up for a new challenge, feel you can make a difference? The Claims Department is looking for enthusiastic Individual who would like to join the MiWay Claims Investigations Team in 2025 as, Claims Investigator based in Kwa-Zulu Natal.
What will make you successful in this role?
Minimum Qualification Required
Grade 12/Standard 10/NQF 4
Tertiary qualification will be an added advantage.
Minimum Experience
Minimum 3 years short-term claims insurance experience
Minimum 3 years Claims Investigations experience, more specifically Accident claims
Experience in Personal lines and commercial products essential.
Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and legal department processes
Deliverables include, but will not be limited to
Own vehicle and valid South African driver’s license.
Validating claims by meeting with clients, Brokers, SAPS officials, tracing witnesses compiling investigations report on the work done in line with Miway Claims Philosophy.
Managing validations of Accident claims and other skill sets when required.
Reaching company goals and targets set for the Commercial and Personal line Investigations department.
Administering assigned claims and set tasks.
Managing client and broker expectation.
Knowledgeable on Broker procedures.
Maintaining set timelines on the processing of claims.
Competencies Required
Must be highly proficient in dealing with clients at all levels
Thorough knowledge of claims investigation techniques
Excellent written and verbal communication skills
Attention to detail
Strong administration skills
Self-motivated, inspire others
Motivation and desire to excel
Problem solving skills and solution oriented
Flexibility
Ability to multi-task and cope with pressure
Ability to perform under pressure
Meeting deadlines
Proper time management
Commitment to personal and team goals
Professionalism
Ability to apply business rules and processes
Excellent interviewing skills
Provide technical guidance to team members
Deadline to apply: 16 October 2025
go to method of application »
Apply via company website ( https://www.miway.co.za ) or