Website Sun International
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc… read moreated casinos, and some of the world’s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa’s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International’s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We’ve created some the world’s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa
Description
The Meropa Casino and Entertainment World is looking to recruit a General Manager.
The role, which reports to the Meropa Board, will be responsible to lead the planning, transformation and implementation of the business unit strategy, vision, and objectives, providing effective, and integrated leadership and management of teams and functions across business operations.
The role will be responsible for the sustainable profitability of the business (including gaming and non-gaming functions), operational governance, employee engagement, and creating a product that ensures great experiences for all customers, in line with gaming regulations; legislative requirements and Meropa’s operating standards.
This will be achieved through leading the management teams; leveraging relationships with key suppliers and partners, key external stakeholders and guests to ensure the acquisition and retention of business; optimising the use of people, processes and technology to achieve operational objectives; and focusing on high levels of operational compliance.
The role will also focus on building and enabling solid and engaged operational and management talent to support the sustainability of business operations and enable the business vision; and will give additional focus to the transformation and development of local communities and businesses as defined in Meropa’s Transformation Policy.
Key Responsibility Areas:
Lead and provide an integrated vision for the property to enable revenue growth and profit optimisation across the business
Provide leadership in protecting the current and future sustainability of the business operations and the reputation of the Meropa Sun brand
Monitor, manage and achieve profitability for the Meropa
Oversee the management of the financial position of the business including management of the budget, cost management, capex, forecasting, pricing management, financial reporting on revenue analysis and revenue strategies for all business areas
Deliver an effective and integrated operational system (processes, people, standards, management frameworks, practices, and technology) to support the strategy and market expectations.
Ongoing operational management including the planning and delivery of required projects, initiatives and planning to achieve business objectives
Understand customer preferences using business intelligence tools and analytics; trends and leading practice within the industry and apply these principles to the business operating strategy, product offerings and experiences across business areas
Critically evaluate product offerings across the various functional areas and manage the improvement and innovation of products and offerings in line with leading practice
Provide direction on customer experiences and standards across the business operations to ensure the product offering remains cutting edge, innovative and in line with leading practice and trends
Collaborate with the team to drive the execution of the Customer experience strategy and tools within the operation to build a customer value proposition that is relevant, innovative and fresh
Collaborate with marketing on initiatives including annual calendars, promotions and activations
Oversee the identification of internal / external risks to the business, and monitor and manage any necessary remedial actions
Monitor the BBBEE scorecard and drive interventions to achieve targets
Drive a strong governance culture, ensuring compliance aligned to regulatory standards and procedures, as well as regulations around PoPI, and the Consumer Protection Act
Identify key customers and build relationships to grow customer visitation, acquisition, and retention targets
Create synergy and alignment of the retail strategy across operations, building and developing partnerships with service providers to the mutual benefit of both parties
Negotiate and secure contracts with retailers and business partners and manage performance against contracted deliverables
Report and provide feedback to the Board on business and consumer trends; recommendations of changes and improvements in the retail environment; service standards, financial implications, and progress on return on investment
Develop, coach and retain high-performing hotel and operational management talent
Provide inspirational leadership to enhance employee engagement and motivate teams by growing and consolidating a service culture
Develop and implement a Transformation plan, aligned to Meropa’s Transformation Policy and the conditions of the casino license focusing on the employment and development of talent from the surrounding communities and support the development and sustainability of local businesses and service providers.
Implement and oversee the current supplier and partner governance frameworks and policies, ensuring all procurement, tender, and contractual processes are transparent, competitive, and free from conflicts of interest.
Requirements
Education, experience and competencies required:
B-Degree in Business Management or equivalent qualification
10-15 years’ experience including 5 years hotel management / casino operations / HR/commercial management experience in a 4- or 5-star Hotel or casino property
Experience in leading and inspiring teams
Knowledge of food & beverage services and standards, rooms management and / or hotel management
Knowledge of gaming / casino operations, regulations, and standards
Knowledge and experience of the retail environment, promotions, and retail management (including contract management)
Thorough understanding of legislation (SHE / LRA/ risk management)
Demonstrated analytical, commercial, and effective decision-making ability to prioritize and communicate on key objectives and tactics necessary to achieve business goals
Demonstrated an understanding and engagement with local communities with a clear focus on Transformation
Proven experience in reinforcing ethical frameworks, strengthening internal controls, and leading a cultural turnaround within a complex hospitality or gaming environment is essential.
A demonstrable track record of building trust with board and regulatory authorities
Skills and Knowledge
Strategic business insights and analytical skills
People leadership skills
Stakeholder engagement
Entrepreneurial thinking
Results and solutions orientation
Developing relationships
Financial and business acumen
Integrating and Networking skills
Technological & Digital Acumen
Coaching
SLA and contract management
Strong work ethics
Decision-making
Self-driven initiator
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Apply via company website ( https://www.suninternational.com/ ) or