Website M-KOPA
M-KOPA is the pioneer and global leader of Connected Asset Financing that offers millions of underbanked customers access to life-enhancing products. Our advanced connected asset financing platform combines digital micropayments and IoT connectivity to offer access to products including solar lighti… read moreng, televisions, fridges, smartphones, financial services and more. Our mission is to make financing for everyday essentials accessible to customers in Africa and beyond so they can achieve progress in their lives. Through the power of connected devices, we establish a unique and secure relationship with our customers, allowing them instant access to a product whilst building ownership overtime through flexible micro-payments. Through regular payments, customers can unlock access to more products and services to continue their relationship and build their credit history with M-KOPA.
What Makes This Role Different
Your current role might be limited by rigid systems or disconnected teams. This one isn’t. Here, your decisions directly impact customer satisfaction, sales velocity, and operational efficiency. You’ll troubleshoot real issues, support real people, and see the results of your work in real time.
This isn’t just about managing inventory—it’s about enabling financial inclusion for millions.
Your Impact
Inventory Management: Receive, issue, and track stock with precision. Lead monthly stock takes and ensure depot readiness.
Reverse Logistics: Manage phone swaps and returns with speed and empathy.
Sales Support: Partner with acquisition and upgrade teams to ensure stock availability and smooth transactions.
Customer Service: Log, troubleshoot, and resolve customer issues. Be the face of M-KOPA’s promise.
After-Sales Care: Follow up on servicing, ensure timely pickups, and close the loop with customers.
Depot Branding: Maintain visibility and quality of marketing materials.
Must-Have Qualifications
Demonstrable experience in customer care or inventory management—ideally in mobile retail.
Tech-savvy, with a strong bias toward smartphone usage and troubleshooting.
Proven ability to manage front-office operations and digital systems.
Apply via company website ( N / A ) or
jobs.ashbyhq.com