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Job Description

To analyse, assess and pay valid funeral claims within 48 hours from the time the last   document is received. To detect fraudulent activities on funeral claims. Understand SBIS’s goals and objectives and strive to achieve them. Maintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery.  Ensure favourable NPS score of >80% by consistently promoting quality interactions with customers.

Qualifications

Type of Qualification: Diploma
Field of Study: Insurance Institute or Insurance Qualification

FAIS Compliant

RE 5
Experience Required
Insurance Legacy & Enablement
Insurance

The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product in the Long-Term Insurance Category

Additional Information

Behavioural Competencies:

Articulating Information
Developing Expertise
Following Procedures
Interacting with People
Interpreting Data

Technical Competencies:

NPS score of >80%
ENPS Participation
Refer all suspicious claims to Fraud operations.
To Achieve fraud savings, target as set out by business.
0% errors on Quality Assurance rating
Finalize a minimum of 20 claims per day.

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