Website Puratos
OUR ORGANIZATION Puratos’s journey began in 1919, just over a hundred years ago. What started as a father and son operation, evolved into a successful international business. Our company now offers a full range of cutting-edge services and ingredients to customers in the bakery, patisserie, and c… read morehocolate industry worldwide. People have always been at the heart of what we do, and whether it’s working with artisans, industrial companies and retailers, or food-service enterprises of any size, we’re ready to take the next steps toward a better world together. OUR WAY OF ACTING At Puratos, we help customers be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities. Together, we improve the lives of people and protect the planet.
Reporting directly to the National Operations Manager, the successful candidate for this key function will be responsible for:
Providing customer service through efficient delivery of products to customers.
Key Accountabilities
Ensure timely and efficient delivery of products by managing daily transport schedules, vehicle loading, and route planning.
Coordinate with the Transport Supervisor to schedule vehicle servicing, monitor availability, and respond to breakdowns.
Manage warehouse and distribution staff, including timesheets, leave processing, recruitment of casuals, and supervise distribution personnel.
Conduct regular departmental meetings and attend bi-weekly sales meetings to align operations with business objectives
Address delivery-related queries from internal teams and customers, ensuring prompt resolution and service excellence.
Implement and monitor food safety systems, conduct training, maintain records, and lead audit preparations and follow-ups.
Ensure compliance with OHSA regulations, conduct safety training, and implement precautionary measures across operations.
Work closely with Sales, Telesales, and Customer Service to resolve delivery issues and improve operational efficiency.
Maintain accurate operational records, including transport logs, staff documentation, and compliance reports.
Identify and implement process improvements to enhance delivery performance, staff productivity, and customer satisfaction.
Support and perform other duties as per operational requirements.
PROFILE
Matric and Diploma/Degree: Freight Transport Systems/ Logistics;
Experience: > 3-5 years in Logistics is preferable;
Languages: English is prerequisite, Afrikaans, Zulu will be advantageous;
Computer literacy: Proficient in MS Office suite (Outlook, PowerPoint, Excel, Word), SharePoint, and WMS
Communicate with staff at all levels; communicate with persons outside the organisation; negotiate with customers; establish and maintain interpersonal relationships.
Other expertise: Good personality, hardworking, team work, service orientated, creative, innovative, trustworthy, open to learn from feedback.
Required Competencies
Collaborating effectively: spontaneously helps team members, networking, sharing info/results.
Communicating effectively: actively listening, negotiating, reporting, provides clear explanations that are easy to follow.
Driving performances: results-driven, planning & prioritizing, solving problems
Improving continuously: adapts flexibly to changes, open to learn from feedback
Managing customer needs: understanding customer environment, builds and maintains relationship of customers, implement most suitable solutions that meet customer expectations.
Apply via company website ( N / A ) or
jobs.puratos.com