Website Fidelity Services Group
Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological de… read morevelopments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.
Overview:
This role involves managing and monitoring the organization’s email and cybersecurity infrastructure, specifically focusing on Microsoft 365 mail flow, Mimecast, Darktrace, and Trallix. The candidate will perform daily health checks, proactive monitoring, and analysis of alerts generated by the SOC.
Skill Requirements:
Strong understanding of Microsoft 365 mail flow and Exchange Online
Experience with Mimecast administration and email security policies
Proficiency in Darktrace monitoring, alert analysis, and incident response (experience beneficial)
Trallix experience beneficial
General IT operations background including troubleshooting and support
Experience with Active Directory and Microsoft Entra ID
Ability to perform root cause analysis and implement preventative measures
Excellent spoken and written English skills
Strong documentation and reporting capabilities
Specialised Tasks:
Perform daily health checks on Microsoft 365, Mimecast, Darktrace, and Trallix systems
Investigate and respond to Darktrace alerts in collaboration with the SOC
Maintain and optimize email flow and security configurations
Participate in 24/7/365 standby roster for incident response and support
Provide third-line support for messaging and security infrastructure
Collaborate with infrastructure and security teams to ensure system integrity
Support for the following Systems:
Microsoft 365 (Exchange Online, Defender for Office 365)
Mimecast Email Security and Archiving
Darktrace AI Cybersecurity Platform
Trallix Security Platform
Active Directory and Microsoft Entra ID
General Windows Server and networking fundamentals
Development of new systems and processes:
Contribute to the design and implementation of improved monitoring and alerting workflows
Assist in the rollout of new security and messaging features
Ensure compliance with internal policies and external regulation
Additional requirements/attributes:
Excellent communicator able to articulate technical issues and solutions
Strong analytical and problem-solving skills
Ability to work independently and within a team
Commitment to delivering high-quality services
Willingness to travel and work flexible hours
Must hold a current SA Driving License
Leadership Competencies:
Business and Commercial awareness
Critical Thinking and Decision Making
Customer Focus
Driving to Deliver
Collaborative Working
Change Orientation
Communication
Inspiring Confidence
Problem Management
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