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MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital servi… read moreces to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers’ present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients’ lives a whole lot brighter, as we lead the delivery of a "bold, new Digital World”. MTN Group Limited Innovation Centre 216 14th Avenue Fairlands
Job Description
Mission/ Core purpose of the Job
Responsible for developing business opportunities with other organisations in the telecommunications industry, including Carriers, ISPs and other mobile networks.
The Head of Propositions and Business Development will lead the client relationships across the Wholesale client portfolio, with accountability for development and management of propositions and strategic business development of major managed network service relationships across the MTN Wholesale portfolio.
Responsibilities
Context (Global influences, environmental / industry demands, organisational mission etc.)
Highly dynamic and fluctuating Telecommunications industry with constantly changing business requirements and technologies
Fluid complexities of customer expectations and demands
relationships across the Wholesale client portfolio, with accountability
Fluid complexities of customer expectations and demands
Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
Total customer experience for MTN brand
Constantly changing consumer and market needs
Fast paced industry and environment in response to external factors
Market dynamics and developments
MTN policies, processes and procedures
Within the legal, regulatory and commercial environment of South Africa
Highly pressurized, deadline-driven environment
Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
Participative environment – highly diverse and team-focused
Context changes in terms of technology advancements
Shortage of skill
Changes in consumer behaviour
Maturing market with very high levels of churn
Social Media trends and practices
Participative environment – matrix, highly diverse and team-focused
Continuous operations 24/7/365 environment
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Strategy Development
Develop Market strategies to identify and pursue strategic MNS opportunities and deliver objectives of revenue and unit cost improvement – aligned to industry best practice, MTN Group and MTN SA
Develop industry leading propositions to address market needs
Oversee the development of a proposition and business development function to manage MNS client relationships
Staff Leadership and Management
Source, induct and manage talent in accordance with legislative guidelines
Ensure open communication channels with staff and implement change management interventions where necessary
Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Align departmental values with MTN brand values
Approve work structure process before adoption by the team
Ensure adequate succession planning and that succession plans that are in place are achieved
Provide career development for direct reports counselling, coaching, identifying key performance areas, career planning and goal setting.
Governance
Strategic Meetings
Hold strategic meetings with Clients, ensure relevant participation and provide guidance and support to team in the various discussions
Drive market development initiatives, elicit inputs from relevant parties
Drive strategic deal developments, ensuring appropriate governance followed
Drive adequate risk mitigation and controls, and elicit inputs from relevant parties
Ensure actions pursued to conclusion
Escalations
Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact; and
Resolve and provide guidance to issues escalated.
Tactical
Manage proposition development process
Manage sales pipeline and opportunities.
Review key risks, issues and dependencies and set mitigation actions; and
Sign-off / make decisions regarding tactical changes.
Performance
Define the standards and set targets for performance across the sub-division and identify the parameters for measurement of performance
Monitor performance against business plans (i.e. business plan tracking) as well as alignment with MTN global strategy and industry best practices
Review performance of managed network service propositions, against forecasts and agreed Key Performance Indicators (KPIs)
Continuous review and improvement of Wholesale Framework and provide necessary support to drive performance against business plan target
Reporting
Report to the CO relating to progress made within the sub-function and in accordance with the measurement metrics set by the organisation
Highlight to the management significant deviations from defined performance metrics; and
Report on an adhoc basis on specific projects, as required.
Budgets
Develop and manage the MNS sales and opex budget in line with business objectives
Develop and manage project initiative budgets in line with business objectives
Ensure that the cost of operations is reduced, in line with a least cost operating strategy stemming from the business drivers.
Operational Delivery
Client Management:
Manage Executive Stakeholder Relationships with Clients
Ensure relationships with partners are maintained and business development plans are implemented to ensure growth of business relationship
Identify and engage a diverse range of influential contacts within stakeholder and community groups, and partner organisations
Identifies clear win-win situations with external clients
Proposition Management
Manage wholesale products and propositions, ensuring they are competitive and aligned to market needs
Analyse market development and implement new propositions to address market demand and leverage MTN network capabilities
Manage product P&L and lifecycle to ensure business plan targets achieved
Pricing negotiation:
Oversee the negotiation of commercial arrangements with clients and ensure this is in line with MTN Group and SA guidelines
Qualifications
Job Requirements (Education, Experience and Competencies)
Education:
Minimum of 4 year Commercial/Marketing/Business Degree
Experience:
Minimum 10 years of relevant work experience in a strategic Client Management/ Commercial/ Business Development role
Experience working in a global / multinational enterprise / Telecomms infrastrature business
Understanding of Mobile network sharing initiatives, trends and challenges
Senior Management track record of 5 years or more, with at least 3 years in relevant sector / industry
Strong commercial acumen and leadership, with a clear understanding of profit drivers
Understanding of regulatory environment
Competencies
Head – Big Picture Focus (30)
Conceptual Thinker – Executes tactical plans to achieve strategic requirements.
Problem Solver – Has the mental agility to identify and solve relevant business challenges.
Improvement Driver – Executes and identifies opportunities for commercial innovation and continuous improvement.
Heart – Emotionally Intelligent (30)
Culture and Change Champion – Role models ethical practices by living the MTN values and vital behaviours for others to follow.
Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential.
Relationship Manager – Builds professional networks across teams through collaboration and co-operation.
Hands – Results Focused (40)
Results Achiever – Produces sustainable business results through ethical practices.
Operationally Astute – Sets priorities, plans, organises and co-ordinates the work of others.
Authorities
As per MTN DOA
Collaboration
Responsibility towards:
Formal and Informal Relationships
Apply Before 10/21/2025
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Apply via company website ( http://www.mtn.com ) or