Website Growthpoint Properties
Growthpoint is the largest South African primary listed REIT and is well on its way to becoming a leading international property company. It provides space to thrive with innovative and sustainable property solutions in a diversified portfolio of 533 properties it owns and manages, including 473 pro… read moreperties in South Africa, 59 properties in Australia through its investment in Australian Stock Exchange listed Growthpoint Properties Australia and a 50% interest in the properties of the V&A Waterfront, Cape Town. It also owns a 26.9% stake in the €1bn property portfolio of London Stock Exchange Alternative Investment Market listed Globalworth Real Estate Investment, the largest owner of office space in Romania.
Purpose of the Job
A culture-forward leadership role focused on delivering exceptional front-of-house experiences.
This role ensures service excellence, team cohesion, and brand-aligned engagement across reception, hospitality, and guest-facing environments.
Key Performance Areas
Team Leadership and Vendor Performance
Lead and inspire a diverse team including receptionists, baristas, drivers, cleaners, security personnel and internal landscaping employees.
Monitor and evaluate service delivery against established SLAs, ensuring consistent excellence
Identify and address underperformance through coaching and escalation protocols, as required.
Administer access systems, subscriptions and parking logistics with precision, in tandem with building management.
Reconcile operational spend and ensure alignment with company policies and budgetary controls.
Facilities and Hospitality Oversight
Ensure all front-of house areas are welcoming, well maintained, and brand aligned
Liaise with building management to ensure service reliability and prompt resolution of issues
Monitor compliance across safety and hospitality protocols and uphold these protocols through regular audits
Recommend and implement enhancements to elevate the guest experience and service flow.
Culture and Engagement Stewardship
Coordinate recognition milestones and office engagement activities.
Support internal events with hospitality planning and execution.
Foster team morale through inclusive leadership and service pride initiatives
Gather and interpret feedback to continuously improve the front-of-house experience.
Communication and Relationship Management
Maintain a warm, professional and brand-aligned tone in all interactions
Lead and facilitate team briefings and ensure service updates are communicated to ensure alignment and transparency
Handle sensitive issues with discretion and escalate if necessary
Build rapport with staff, guests, and vendors
Requirements
Knowledge
Workplace operations and service protocols.
Health, safety and building compliance.
Brand experience and corporate culture.
Job Specific Skills
Guest experience.
Vendor coordination.
Ambiance curation.
Operational spend reconciliation.
Operational risk awareness.
Competencies
Coaching.
Recognition.
SOP implementation.
Problem solving & decision making.
Strong interpersonal skills and stakeholder engagement.
Strong communication skills.
Team management and development.
Planning and organizing.
Adaptability and resilience.
Experience
A minimum of 5 years in guest-facing or hospitality roles.
1-2 years supervisory experience.
Proven ability to deliver in high touch environments.
Experience managing service contracts, SLAs and vendor relationships.
Experience handling budgets, reconciling spend and ensuring compliance with safety and hygiene standards.
Exposure to planning internal events.
Education
Grade 12.
Qualification in Hospitality/Operations/Business Administration or Facilities Management is advantageous.
Internal Liaison
GPT all.
Receptionists, baristas, drivers, cleaners, security, and internal landscaping.
External Liaison
All external stakeholders who contact the company.
Level of Decision-Making
Interpretive; service-focused problem-solving. Tactical decisions.
Level of Problem Solving
Ability to resolve operational issues arising in the line of work. Routine problem solving.
Apply via company website ( N / A ) or
growthpoint.mcidirecthire.com