Website Marvel Placement Consultant
We make use of an excellent On-boarding Monitoring Program. Research shows that new recruits go through different stages within the first 9 months of entering a new work environment. First the honeymoon phase, followed by the hangover phase and then the phase of intent to stay or leave. We use In… read moredustrial Psychologists that coach new recruits through these stages to ensure that the candidate effectively adopts to the new working environment. 882 Corner of Barnard and Alberton Street Elarduspark Pretoria 0181
Client Success Manager
We are recruiting for a Client Success Manager to join our client’s dynamic team based in Kempton Park, Gauteng. The ideal candidate will have a passion for client engagement, a proactive approach to service delivery, and the ability to strengthen long-term client relationships through structured communication and strategic touchpoints.
This role requires balancing service excellence with business growth opportunities.
Minimum Requirements:
Grade 12 or a relevant NQF Level 4 qualification.
A minimum of 2–3 years’ experience in client relationship management, customer service or digital engagement.
Proficiency in CRM systems and digital communication tools.
Experience managing client feedback and online engagement platforms.
A sales or target-driven background will be advantageous.
Proficiency in Microsoft Office Suite.
Roles and Responsibilities:
Client Engagement:
Maintain consistent communication with clients through multiple platforms to ensure a seamless experience across their journey.
Conduct structured follow-ups at various touchpoints to enhance satisfaction, retention, and loyalty.
Engage with clients who have completed their journey to promote long-term satisfaction and potential re-engagement.
Relationship Development:
Identify opportunities for additional client support, cross-selling, or referrals.
Collaborate with internal teams to resolve client concerns quickly and professionally.
Manage and respond to client feedback to identify areas for improvement and innovation.
Reporting & Insights:
Track engagement metrics and prepare detailed performance reports for management review.
Provide data-driven insights to improve the client experience and optimise retention strategies.
Operational Excellence:
Support marketing and communications initiatives through client insights and feedback.
Contribute to continuous process improvements to enhance overall client service delivery.
Ensure all interactions align with company policies, service standards, and ethical practices.
Apply via company website ( N / A ) or
webapp.placementpartner.com