Website CBRE Excellerate
CBRE Excellerate provide an integrated suite of high-quality real estate services across Africa and the Middle East, including facilities management, advisory & transaction services, project & development management, broking, valuations and property management (outside of South Africa) and will allo… read morew us to expand the self-delivery of integrated facilities management services to enterprise clients. Productivity, reliability, engagement, quality, brand—the workplace contributes to business results, whether it’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. We support predominantly corporate clients who buy services on a contracted basis all across Europe, the Middle East and Africa —even globally, depending on their portfolio.
Main purpose / objective of the position:
Support an effective computer environment to make users more productive in executing their business processes. Assist in giving user an excellent experience within their IST environment.
To provide first line end user support
Answer helpdesk phone calls
Log calls
Assign calls
Consolidate calls
Experience / Education:
2-3 years’ experience of working on a IT helpdesk, answering phones, logging and reassigning calls and providing 1st line remote support.
Skills / Competencies required:
Communication skills
Excellent verbal communication in English
Attention to detail
Organized
Friendly/Peoples Person
Calm under pressure
Customer focused
Knowledge required:
General understanding of IT helpdesk operation, and broad understanding of IT support.
Ability to translate clients’ problems into detailed logged calls
Remote support, assisting staff with first line issues, printing, logging on etc.
Apply via company website ( N / A ) or
cbreexcellerate.simplify.hr