Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
Job Overview:
Engage with our diverse customer base using your product specific & journey moment, our client requires service orientated advisors who have a solid product understanding and able to work across a diverse range of clients. The successful candidate will take ownership of our customers with a great experience, exploring, and understanding their circumstances in detail. Guiding & supporting the customers, particularly when they find themselves in financial difficulty. Deliver great customer service.
Job Requirements:
Grade 12 or a relevant equivalent qualification
A solid background with a minimum 1 year in collections
Experience in the Financial Services industry
The successful candidate will be responsible for:
A team player committed to creating an excellent customer experience
Excellent communication skills
Ability to make guidance decisions
Able to make decisions for themselves and apply their judgement
Great questioning skills
Engaging with diverse customers
Required Skills:
Excellent Verbal and Written Communication
Customer centric
Excellent listening Skills
Able to work independently and within a team
Goal Orientated
Confidence in decision-making, under pressure.
A passion to deliver a first-class customer service.
Required Knowledge:
Previous experience in Vehicle & Credit card collections advantageous
Previous or current experience dealing with UK clients
Experience in early collections
Passionate about providing the best service for the customer.
Apply via company website ( N / A ) or
huntswood.simplify.hr