Website Puma Energy
Puma Energy is a dynamic, fast-growing global energy business. We help bring safe, high quality and affordable fuels, lubricants and other oil products to millions of business and retail customers every day. Across five continents our storage, refining, supply, retail, business-to-business, wholesal… read moree, aviation, bunker and LPG businesses help to fuel growth in fast growing markets. We are a new breed of energy company, determined to make a real difference in today’s world. Built on the experience and expertise of more than 7,700 experts, our business is not just about delivering products to parts of the world where they are most needed, it is about changing the way people do business and improving life in the communities we serve. Specialties Midstream supply, storage & transportation; Downstream distribution, retail sales & wholesale of refined products; Product offerings in lubricants, bitumen, LPG and marine bunkering sectors SOUTH AFRICA, JOHANNESBURG Puma Energy South Africa, 15 Alice Lane, 3rd Floor, Sandton, Johannesburg, South Africa
Main Purpose:
Manage the main part of the Order to Cash process.Provide all back office and logistic support to the business by leading activities of supply, scheduling, pricing and Customer Service Centre. Ensure smooth integration of activities with finance and operations to support sales.
Key Responsibilities:
Responsible for Customer Service Centre, Pricing & Fuel supply, Delivery scheduling
Manage Customer Service Centre (all products): main contact point for customers, input customer master data, offers, orders, loading orders, BL, invoices by ensuring that support teams understand the end-to-end business process so as to be able to offer quality support to the business. In addition will communicate to and engage key business stakeholders across functions on a regular basis through formal and informal means
Pricing & Supply: maintain price databases (fuel and lubes), confirm supply of oil products
Delivery scheduling: organize dispatching and deliveries of trucks & vans for both fuels and lubes supported by clearly mapped out process and KPI
Ensure coordination within the department and interface with the other depts are optimized. Ensure that department roles are properly staffed.
Ensure that contracts with customers and service providers are up-to-date and implemented accordingly, ensure that systems are up to date and all administrative documentation correctly maintained.
Requirements:
Superior degree with experience of managing Sales administration department, logistics, dealing with customers.
5 years minimum of experience in a distribution business including supply chain exposure and retail operations.
Oil Industry experience will be an advantage.
Skills:
Strong computer and ERP skills required: MS Office Excel in particular,
ERP order to Cash or Sales Administration module
Competencies:
Customer focused and service oriented
Strongly organized and structured
Innovation
Strong team player
Leadership skills
People Management skills
Key Relationships and Department Overview:
Internal – Puma Supply, , Sales department, Operations , Finance Manager, Controller and Chief accountant
External – Customers, Government authorities, Oil companies, External auditors
Apply via company website ( http://www.pumaenergy.com/ ) or
trafigura.wd3.myworkdayjobs.com