Website G4S
WHO WE ARE G4S is the world’s leading international security solutions group, and the largest provider of integrated security solutions in South Africa. Offering far more than commodity products and services designed for security, G4S harnesses the power of technology to offer customers end-to-… read moreend security and cash solutions. In South Africa, we are one of the largest private sector employers, providing employment to 15,000 screened, security vetted and highly trained personnel countrywide. We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat. We use our global expertise and our local knowledge in the assessment and management of security and safety risks for buildings, infrastructure, materials, valuables, people and society. We develop long-term strategic partnerships with customers in key sectors where we can help them to deliver their own business objectives through either increasing their revenues, reducing costs, managing risks, protecting critical assets or improving their service delivery to the customers they serve. We do this by understanding the environments in which our customers operate, the pressures they face and the things that matter to them most.
Main Responsibilities
Operational Strategy
Develop, implement and maintain a project management structure & strategy, standards and procedures to execute on the implementations of allocated projects
Strategy and standards to be aligned with the G4S technology strategy
Create and maintain a project management and service delivery strategy with short, medium- and long-term objectives – measure and report on these project plans and objectives on an ongoing basis
Ensure and assist with technical support for all commissioning and support teams
Demonstrate G4S’ capabilities to deliver integrated security solutions
Identifying new business opportunities which lead to the development of solutions
Design, cost and present additional technology solutions and manage the successful project implementation
Oversight of all allocated project implementations and ensuring the success thereof
Service Excellence
Establish trusted long-term relationships with customers
Facilitate the delivery of service as per the project plan and SLA requirements
Create strong and trusted relationships with all G4S stakeholders
Significantly influence customer satisfaction with G4S through knowledge of the industry ability to articulate solutions, value and service delivery
Continually review and improve gross margin profitability and operational capability within the projects
Ensure secure, safe, efficient and customer- oriented handling of technology solutions in support of customer service
Adherence to local, national and international legislation and procedures
Financial
Manage relationship between actual results, budgets and forecasts
Gross Margin Management and Contract profitability
Ensure no contractual penalties are incurred to negatively impact on project viability
People
Ensure an effective project organisation is designed, maintained and developed
Attend leadership training for Management and Supervision
Manage relationships with G4S technicians and subcontracted resources
Adequate channels of communication with related support staff are in place
Compliance is maintained with the Basic Conditions of Employment Act and Private Security Industry Regulatory Authority (PSiRA) regulations
Leave planning is carried out to ensure project deliverables are met
Operational Excellence
Implementation & Ownership of allocated projects and other Integrated Solutions across all areas of the business
Providing detailed and timeous reporting on Operations to Customers and to the national project manager Coordinate customer service operations and find ways to ensure customer retention
Ensure compliance with local and international laws (e.g. data protection)
Manage contracts and relations with customers, vendors, partners and other stakeholders
Ensure Contract Profitability through Technology innovation
Results of Project Implementations and other reviews are monitored
Quality Management / Ops Process Management – adherence to quality standards
Minuted monthly operational performance review sessions with all project stakeholders
Monthly reviews with key suppliers and subcontractors
Submit to vetting procedures on an ongoing basis
Technology Innovation
Innovation and Advancement of Integrated Solutions required for projects
Sourcing and Testing new Technologies
Integration of new Technologies into G4S technology solutions
Designing bespoke solutions for Customers
Learning & Growth
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks & participating in professional project management organisations
Network and actively participate in User Groups & Associations and Trade Shows
Completion of all online training modules such as but not limited to Integrated Solution Generalist, Risk Assessment Modules, G4S Ways of Selling etc
Ensure product certification is maintained by technicians & subcontractors
Health and Safety
Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
Participate in safety forums created by the company for example safety meetings and safety talks
Report all safety incidents to the relevant people
Discuss all safety incidents
Follow-up on any activities assigned through safety meeting/committee/representative/management
Attend safety education and refresher programs
Comply with safety policies and procedures at the workplace
Distribute safety information as and when required
Qualification and Experience
Grade 12
Driver’s Licence & Own reliable vehicle
Role requires flexible and extended hours (including travelling may be required)
Project Management Diploma or relevant tertiary qualification, ideally within the project management & Technology space
Minimum 3 years’ experience implementing and project managing Integrated Solutions
Minimum 3 years people management experience
Extensive understanding of electronic security products, system integration and implementation
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Apply via company website ( http://www.g4s.co.za/ ) or