Website CLS Human Capital Specialists
Founded in 1996, we at CLS Human Capital Specialists offer a comprehensive range of solutions integral to Human Resources and Organisational Development. We partner with small and medium businesses, and render specialised services developed to adapt to any company’s unique needs. We offer or… read moreganisational development, HR consultancy services based on our clients unique needs and recruitment and selection services. Let us assist and guide you through the recruitment process, from application to an offer of employment.
Introduction:
Join a dynamic Customer Success team within the Outsource School Management (OSM) division. The OSM Administrator plays a vital role in ensuring client satisfaction through the implementation of specialised projects, providing administrative and technical support, and assisting with training and client engagement initiatives.
Job Purpose:
Assist the OSM division to ensure client satisfaction by implementing specialised projects and providing professional administrative, technical, and customer support.
REQUIREMENTS
Minimum education (essential):
National Senior Certificate
Minimum education (desirable):
Certificate in Administration
Minimum applicable experience (years):
0 – 2 years
Required nature of experience:
Data Capturing
Client Engagement
Administration
Skills and Knowledge (essential):
Remote Technical Support
MS Office
Skills and Knowledge (desirable):
Education and/or School Compliance and Operations
SA-SAMS System
Valistractor Software
GDE Extractor Tool
Winzip/Winrar
Plus and Smart Systems
Google for Business
Basic technical support skills
Basic understanding of network setup
Basic understanding of software installation
Basic understanding of MS Access Databases
EMQ files
Other:
Ability to travel to site to offer training and support
Valid driver’s license and own vehicle
Proficient in Afrikaans and English
KEY PERFORMANCE AREAS
Client Engagement
Provide OSM support on relevant and third-party platforms through professional and accurate communication.
Proactively manage client queries through calls and emails.
Ensure a professional image of the organisation is maintained at all times.
Projects
Complete all assigned projects accurately and within deadlines.
Maintain project integrity while awaiting development updates.
Identify and resolve issues proactively.
Training and Consultation
Assist with the coordination of training workshops.
Deliver onsite, online, and office-based training or consultation sessions.
Provide continuous internal training and skills development.
Initiative Development
Identify and investigate system or process issues and propose improvements.
Create and maintain OSM documents, manuals, and training materials.
Conduct market research to identify new opportunities for client satisfaction and revenue growth.
Closing:
2025-11-20
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