The South African Revenue Service (SARS)
Job Purpose
To plan, manage and monitor the implementation of area specific activities and end-to-end processes, by managing the operational activities of the team and ensure that the team meets its target within the set quality, turnaround time and productivity norms, in order to deliver on approved operational plans and to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
Relevant bachelor’s degree in commerce or law / advanced Diploma (NQF 7) AND 5-7 years debt management experience in a debt collection environment with at least 1 year experience at supervisory level
OR
Senior Certificate (NQF 4) AND 10 year’s debt management experience in a debt collection environment with at least 1 year experience at supervisory level.
Job Outputs:
Process
Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities. (I)
Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions. (I)
Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability. (I)
Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines and standards. (I)
Ensure procedures, policies and mandates are clearly understood and complied with. (I)
Ensure that standard debt management cases are finalised within specified turnaround time.
Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement. (I)
Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts. (I)
Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change. (I)
Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change. (I)
Link and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs. (I)
Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards. (I)
Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals. (I)
Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy. (I)
Governance
Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities. (I)
Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities. (I)
Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities. (I)
People
Build strong relationships through providing direction and leadership to others and expressing positive expectations. (I)
Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals. (I)
Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas. (I)
Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas. (I)
Finance
Draw up a budget aligned to operational delivery plans, monitor and report on variances. (I)
Draw up a budget aligned to operational delivery plans, monitor and report on variances. (I)
Draw up a budget aligned to operational delivery plans, monitor and report on variances. (I)
Client
Develop and implement processes which build client service delivery excellence and encourage others to provide exceptional service. (I)
Develop and implement processes which build client service delivery excellence and encourage others to provide exceptional service. (I)
Behavioural competencies
Accountability
Adaptability
Fairness and Transparency
Fairness and Transparency
Problem Solving and Analysis
Respect
Trust
Leadership Competencies
Concern for Impact of own behaviour on others
Nurtures Future Talent
Develops teams and nurtures interdependency
Inspires others to Positive Action
Stewardship and Service Orientation
Strong Results Orientation
Values and Manages Diversity
Ability to translate strategy into execution
Technical competencies
Business Acumen
Change Management
Debt Management
Decisiveness
Effective Business Communication
Efficiency improvement
Financial Analysis and Reporting
Functional Policies and Procedures
Legal Compliance
Managerial Budgeting
Negotiation Skills
Planning and Organising
Planning, Management and Measurement
Problem Analysis and Judgement
SARS Systems Products
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