Website South African Airways (SAA)
South African Airways (SAA) began operations on 1 February 1934. SAA, is a leading carrier in Africa, serving regional destinations between Johannesburg and six African destinations – Accra, Kinshasa, Harare, Lusaka, Lagos, Mauritius and 2 domestic routes from Johannesburg to Cape Town and Durban… read more. SAA is a member of the largest international airline network, Star Alliance. SAAs core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical (SAAT), a world class maintenance facility and Air Chefs, the catering entity of SAA. SAAT has particularly been successful in the delivery of high-quality maintenance services such as major airframe checks; engine overhaul; mechanical components; avionics and line maintenance. From its first flight in 1934, SAA have welcomed the world to South Africa by showing off the warm generous heart of the country. The airline has more than 88 years of excellence and innovation to draw on.
Job Purpose
The role is responsible for analysis, planning, developing, designing, maintaining, testing, and coordinating of system changes, new developments within the applicable system areas. Coordination with 3rd party suppliers and customers to ensure compliance to IATA (International Airline Transportation Association), SITA and legislative regulations such as SACAA (South African Civil Aviation Authorities), and internal and external audits.
Principal Accountabilities
Coordinate, manage and update Kronos Advanced Scheduler and Biometric Time and Attendance queries, project management and liaison with service provider
Analyze, plan, develop, design, maintain, test and coordinate the DCS Customer Management application business rules in collaboration with IT and Amadeus
Ensure Airport Operations are assisted, up skilled and operational issues attended to in as far as Advanced Passenger Information Systems, seating, opening and closing of flights and other system related issues
Allocate User ID’s in DCS and World Tracer and grant necessary permissions
Update and maintain World Tracer management reports and active screens to enable users and Ground Handler to work on customer files
Test any new processes and systems
Perform Quality control on systems
Liaison between Operations, IT, Amadeus, SITA and Star Alliance
Research and analysis to aid in new system developments and enhancements
Ensure all airports are equipped with resources to perform duties such as required printers and computers
Fault finding and reporting of system issues
Provide reporting information on new enhancements to the team to inform decision making processes
Review policies and procedures and update as necessary to ensure required standards are maintained
Ensure regular quality assurance exercises are conducted across the relevant business areas to measure compliance with policies, procedures and standards
Develop training documentation and maintain application support standards, procedures, training
Aid the ATO in maintaining application support standards and in the development of training documentation
Provide 24×7 on call support as needed
Qualifications & Experience
Bachelors Degree or equivalent qualification in Information Technology at NQF level 7
ALTEA Customer Management and or exposure to ALTEA Administration and Security and Business Rules and World Tracer
At least 3 – 5 years’ experience in an airline airport operations environment
Knowledge and Skills
Airport policies and procedures incl. IATA regulations
Civil Aviation Authorities regulations
State Regulations worldwide
Analytical and Problem Solving
Time Management and Decision making
Communication skills (verbal and written)
Computer literacy and Project Management
MS Office superior, planning and organizing skills
Attributes
Organizational resilience
Building alliances
Results focused
Communication and interpersonal skills
Independent minded
Self-starter
Innovative
Adaptability and resilience
Additional Information
SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.
go to method of application »
Apply via company website ( https://www.flysaa.com/ ) or